Dunelm Pausa Cafe

Worst service I've ever experienced. Queued for ages as the staff bickered amongst themselves and struggled to handle orders. Tried to order a tea but was told there would be a long wait due to lack of tea pots, so ordered a couple of coffees instead. After standing around, we had to ask if we wait or sit down. Sat down for 15 minutes and eventually received our coffees (both of which were wrong). The cups and saucers has clearly just been rushed through the dishwasher as they were wet and filthy. Waited another 15 mins before I had to go to the counter and ask where our doughnuts were. Was told that they had none left, despite taking the money and having them at the counter when we paid!! Stood around another 10 mins for the staff to figure out the refund. . Tables were also filthy and full of rubbish that hadn't been cleared. Absolutely terrible experience. Do NOT waste your time and money.
Mar 18th, 2023

Food : 5/5 | Service : 4/5 | Atmosphere : 3/5 More
Apr 10th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 19th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 18th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Mar 12th, 2023