Nationwide Building Society

Apr 12th, 2023

Male cashier said a cheque I wanted to pay in had 2123 written as a date. It was written ok to me as 2023, just a bit of adult hand writing. I had to take elsewhere to another branch, where they accepted it without any issue, wasting much time. Besides it can't be 2123 a hundred years from now anyway!
Mar 23rd, 2023

I've been with Nationwide for around 4 years now and today was the first time I've had to go into my local branch. All i can say is WOW. I Walked in the door and a lovely lady see i was looking around and she helped me with my problem within minutes. She told me that she usually works out of the Wallingford branch. This lady is a credit to her profession. Thank you so much for your help i really do appreciate it.
Jan 19th, 2023

Awful customer service. Not even tried to help sort out the issue. Straight NO as an answer, just carried on chatting between themselves. Will close my account today. Its just appalling.
Nov 26th, 2022

I spoke to a cashier about an adjustment to one of my accounts. She was pleasant and helpful and sorted it out for me. At the next desk, a customer was shouting abuse at the cashier who was asking for identification which the customer was not producing. The Cashier remained calm and polite under duress. Whenever I come into Nationwide, someone usually asks me if they can assist me. The cash dispensers are well lit and instructions easy to follow. I am very happy with the service and staff at Nationwide, Queens street in Oxford city.
May 11th, 2022