Barclays Bank

I was helped by Owen at Ox centre branch. Whom very gave and sorted a banking app issue. Owen went above and beyond with his customer service skills
Mar 31st, 2023

As always - understaffed and poor service. 5 minutes ended up being forty-five and I had to leave and didnt get what I wanted done.
Mar 30th, 2023

This is a mixed review because I give 0 out of 5 for the initial contact I had with customer services as i entered this branch today . Acting as power-of-attorney for my mother, going into deal with a business, I was basically told if I wasnt happy to close my mothers account and take the business elsewhere. Appalling. Asking to see the manager, I was then taken to the office by the manager, Stuart , who I give 5 out of 5 , who was quite simply amazing, as manager, he took me to his office to apologise for the other member of staffs awful level of customer service. Stuart , dealt with my power-of-attorney business, and went the extra mile, please let Barclays have more members of staff like your manager Stewart, unless members of staff like this incredibly awful woman, who is that with me on my initial arrival at the bank. Barclays Bank in Cornmarket Street needs better customer service on the shopfloor.
Mar 15th, 2023

Nov 12th, 2022

Its hard to imagine a customer service worse than at Barclays. Wanted to reopen my Premier account (transferred it a while ago) to catch a nice offer couldnt do in the app so had to call them. Was told by Premier Customer Service that I need to go to the branch. Ok, spent an hour travelling, and at the branch, the receptionist tried to convince me in a rude manner they dont open accounts in the office anymore. Sigh, had to patiently explain the whole story. Eventually was told I have to book an appointment and come again, but the earliest appointment is no earlier than 1 month! Thats just to open an account, given they already have my profile and all details! Not saying, Premier means nothing to them, just waiting a month to open an account is ridiculous! Thats a reminder it was 100% right decision to transfer away from Barclays back then, unbelievable the service like this still exists in 2022
Nov 18th, 2022