HSBC Bank

Visited today and was given misleading information by the girl on the business desk. We knew more information than her, extremely rude aswell not pleasant
Apr 28th, 2023

Apr 27th, 2023

This is the only HSBC branch left in Oxford and what is meant to be their flagship city centre branch, yet there is no counter service available on a Saturday.
Mar 6th, 2023

Ridiculous customer care based in India, after minimum 30/40 mins on the line they just don't care after the line cut off and won't call you back.
Mar 3rd, 2023

I went on a Wed and had to open a bank account urgently due to pending payments. Angelica at HSBC was really kind to take me as an additional customer. (Receptionist told me they usually stop from new customers from 3pm). Angelica took me in at 3:30pm. She was super nice and informative and took the extra time to let me know all kinds of security, online banking, credit cards, savings accounts, interest rates, and helped me set up mobile banking. I must say I am quite impressed by Angelica's service. If I remember correctly, she said she works on Wed and Sat. That being said, I do see why most comments here give the bank such a low rating. The closing hour is 4:30pm but they stop taking new customers at 3pm (Why?). The receptions are standing all day with no seats available, which is probably why most comments here say that the bank is unfriendly - quite understandable if you have to stand all day (also limited seating available for customers). The head office should invest more on giving its own employees and customers seating and lights. I would've give this branch a 1/5 if it were not for Angelica's professionalism and warm welcome, she is an angel and 5/5 stars.
Mar 26th, 2023