Toucan Appliances Ltd

Arrived when stated. Completed the job properly, really quickly after the previous company disastrous effort!
Apr 18th, 2023

I had an awful experience with this company . COULD GIVE ZERO STAR easily , they work with GO ASSIST and BIG WARRANTIES If you don't know these companies as well don't go for . It's a headache ! You have to pay in advance 89 for a repair for e.g and join membership 9.90 monthly . So I booked A WASH MACHINE TO BE REPAIR RECENTLY and I paid that 89 . I CALLED MAYBE 2 OR 3 TIMES ASKING if the engineer had my contact number because I haven't receive any reference about the job booked ( more than verbally ) by Big warranties appliances . So obviously I was concerned if they would let me down etc.. Anyway I let 3 voicemail and no even 1 phone call back from. The engineer left me a voicemail 30 minutes on the day before the " booking " saying he was on way . 15:30 when they close by 4pm . Apparently he came to the property and took a picture of the intercom and sent me a text message saying no-one was at the local and need to be reschedule for the next day . I was definetely here and I have been chasing them for 2 days and waiting for . The engineer had my phone number but he didn't call of course . He was late and didn't want to do the job . WORSE THAN THAT THEY EXPECT ME TO REPAY 90 to return if I want the job to be done . Imagine paying in advance , not have the repair and no refund . Its insane !! Their number always on voicemail and they don't call you back . Poor service and awful costumer service . DO NOT HIRE OTHERWISE ITS A RIP OFF !! Mark my words . You have no rights as costumer or whatsoever . Never again .
Aug 9th, 2022

Positive: Professionalism Service: Refrigerator/freezer repair
Jul 13th, 2022

Positive: Professionalism Service: Refrigerator/freezer repair
Aug 31st, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Washing machine repair
May 12th, 2021