Mawbey Group Practice

Used to be a good doctors surgery. Receptionists make every call extremely hard. Impossible now to see a doctor or speak to one from this surgery as they now send you to another surgery who have no idea of your history etc. Only saving grace of this practice is DR Angopa if you can get to see her... Avoid at all costs.
May 2nd, 2023

Dont go to this GP. I missed a single appointment for my daughter and this GP called Child Services with no prior warning. They are extremely unprofessional and laid back with their treatments too. I had a growing ovarian cyst and one of the doctors referred me to a child x-ray department in the hospital. That put my diagnosis back by months. Absolutely abhorrent.
Mar 14th, 2023

Yet another terrible encounter with a member of the reception team . I want to stress that the Doctors at this practice are in my experience of being a long-term patient , very good. Especially Dr Mordhorst and Dr Harris. The e-consult system works well because you get a response in a set timescale and can avoid dealing with the reception staff. Dealing with the reception staff is a very different matter, for quite a few years now I've consistently had bad and often quite distressing encounters with various people. This morning I called to request an urgent call back. The person I spoke to was cold and abrupt (as is the norm), and told me after a very brief conversation that a doctor would call me back. After the call ended I realised that she had not taken any details from me to confirm who I was. I called back, and the same person answered the phone, she said she didn't need to ask who I was because they have an automated system that recognises my number. I told her that regardless of whether they have such a system they should ALWAYS check to confirm that I am that patient due to data protection, and I said that it could be that my partner had been using my phone not myself. To this she suggested that obviously due to my female voice it would not be my partner, I advised her that I could be gay/bi-sexual/transgender and that this kind of comment was totally unacceptable, she put the phone down. There are very concerning issues raised here around client confidentiality/data protection/equality and diversity, that go beyond a receptionist being stroppy and unfriendly.
Feb 28th, 2023

Dr Jordan was brilliant and Gabe really excellent care! All the staff are lovely
Feb 25th, 2023

Don't really want to give it one very rude staff and not helpful to you at all
Feb 17th, 2023