St Gemma's Hospice Otley Charity Shop

Great little charity shop, though usually a little crowded. Very reasonably priced!
Mar 10th, 2022

Very helpful staff and happy to help. They remember me too which is a lovely thought and it is warm and welcoming atmosphere. Staff are very happy here unlike other st Gemmas I have been into.
Nov 30th, 2022

Nov 22nd, 2022

Nov 7th, 2022

I give 2 stars as for all its faults, Gemma's prices are amazing. Though I am absolutely horrified to read other google reviews. Went in to Gemma's in Otley today and felt completely humiliated by the behaviour of the cashier. I was browsing and went to put the Jacket I had *come into the shop wearing* in my bag. I was immediately shocked at the speed of which the cashier profiled me for putting *my own* clothes into my bag; Ie, in the amount of time to remove one sleeve. I was asked if wanted 'a basket' to which I replied no, was pressed again, replied no, and when (the cashier) asked why she had done so, did not apologize. She then carried on acting oddly herself, walking around reorganizing fully and overstocked racks, and was so busy rifling through one section facing my direction that she forgot to watch the Till, and thus ignored another customer for over 2 minutes who needed to pay. When I went to pay, all of my clothes were thrown onto the counter in a heap which I then had to fold myself, and I was asked if I had counted the number of items as if I had to prove I had taken anything! The gall! Add to that that items life tops were labelled as 'sanitary items', ie, non-refundable and had their tags removed as if the other failures of judgement where not enough. Other incidents I once thought a once-off, such as cashiers and management being rude to my mother over small print in their refund policy, and other passive aggressive comments from management about returning to pay when I did not have enough change have certainly changed my mind about buying as much as I do. 90% of my experiences have been what I would have expected (that is the bare minimum of being treated with some respect), but this was absolutely demeaning and completely unnecessary; not to mention poor customer service. I go into the Otley branch regularly; about once a week at the least or more normally) so this was an out of the normal experience. But be warned as a customer or even regular, that some volunteers and management members will look at you like a piece of gum they have walked on, decently dressed and deserving of criticism or not.
Sep 19th, 2022