Westgate Surgery

Very modern clean and nice staff
Dec 16th, 2022

Been with this surgery my whole life and it's gone from an accessible service to an interminable one. Weeks and weeks just to get a phone consultation that isn't even with a GP......... just another pointless chat with a receptionist. Can't arrange for even a blood test at my convenience. Garbage. Just been sat by my phone on a Sunday (!) for three hours, as no face to face appointments available....ever!? Calls went straight to voicemail. A total waste of my Sunday. And my hugely annoying ear infection carries on unabated. Please take me off your books, I'm going elsewhere. You should be ashamed at how you've ruined this once fantastic practice. You made me sit by the phone for 4hours last week to to told by an out of hours doctor from Scott Hall surgery that I needed a face to face appointments but you won't let me have one. It's a disgrace. I have emailed One Medical Group, and after 49 years, I won't be coming back.
Apr 27th, 2023

Apr 16th, 2023

The female receptionist answering the phone on 24th March at this practice is rude and with an aggressive confrontational phone manner. Nobody should feel this way when speaking to a Healthcare Professional. The surgery really needs to train the call handlers on how to speak to patients on the phone. There is absolutely no way that the call handler would dare to speak to people like that face to face, but instead thinks its ok to have an attitude behind the phone. This is a particular concern for if an elderly person or vulnerable person contacted the surgery and was immediately confronted with what feels like starting a fight on the phone (one sided from the surgery receptionist) Not impressed hence my review here.
Apr 2nd, 2023

Rang for an appointment as needed to speak to a doctor as needed blood pressure tablets and test result was told its not important people take blood pressure tablets for a reason very rude receptionist
Mar 16th, 2023