Silver Lane Garage (Leeds) ltd

Updated review 07/02/23 As you can see on the review below, service was 5* and excellent consistently over a 10+ year period. Unfortunately since they became part of Rawdon Motors the sevice has dropped significantly. I like all of the mechanics here which is why I feel bad for having to update my review but on 2 separate occasions now I've been waiting for my car to be fixed for over a week because Rawdon Motors get the mechanics to priorotise their 'for sale' cars over customers who have had their vehicle booked in 2 weeks in advance. Work is clearly rushed, an example of this is receiving a car back minus the battery box and engine under tray with a power steering pipe that's not had the clamp tightened following an alternator replacement - covering a new alternator in power steering fluid. It's because of this lack of attention to detail and frankly unacceptable amount of time it takes for a car to be looked at (when you explain exactly where the problem is - so no investigation required) that means I'll not be using Silver Lane Garage again. A real shame but I now would not recommend this garage, nor would I recommend Rawdon Motors if they truely do put their cars before long standing customers who have booked well in advance. [Original 5* Review from August 2020] Been using Silver Lane Garage for around 10 years now, taking multiple different cars to them for various pieces of work doing (big and small). Work has always been carried out professionally and efficiently. There has never been a single time I've felt that work has not been done with care or up to a certain standard, nor have I ever felt like I've paid more than I should have done for repairs or services. Any work that needs doing is explained prior to anything getting done. I wouldn't hesitate to recommend Steve and his colleagues to friends and family. It is my #1 choice when needing any work doing and I don't see that changing any time soon.
Feb 16th, 2023

Service: Electrical
Nov 30th, 2022

Not the best place , asked about a car they said it was still there so went straight down and it was gone. !!!
Oct 16th, 2022

Excellent service on my husbands car. Very efficient and very reasonably priced. Would 100% use again. We are new to the area so we were hesitant to to use, but after reading reviews we gave these guys a go and didnt regret it.
May 13th, 2022

AN ABSOULUTE SHAMBLE'S My car was dropped off 26 days ago, I was told to replace the clutch it might not be this week but it will be within 10 days, I phone up two weeks later and it is still not done because of staffing issues, I then phone 21days later and was told they will have done by Tuesday (25 days later). I mentioned how someone else was having a problem with waiting and have they taken on too many jobs? No, we are just having staffing issues. I phoned on the 26th day and was told it's still not been looked at. I explained how I have been told twice the dates that this should have been done by, I was then told "we have too many jobs at the moment so you will be looking at weeks". I said how I appreciate honesty as I had not had it before and made him aware of how long it has been there, I was then told "you will have to pay for a recovery truck as i'm not sure why you were told we could do this job when we don't have the man power and wont be doing it".... Organisation -0 Booking system-0 Honesty-0 Staff knowledge of jobs-0 Keep clear of this place it's a disgrace.....
Oct 25th, 2022