Guiseley & Yeadon Medical Practice

A big thank you to all staff as my son fainted while they were just opening up the staff was very quick and calm and reassured me n my son we appreciate it so much
Apr 25th, 2023

My 89 year old father who has a heart condition and recently also had pneumonia now has a virus asked for a home visit as he has been unwell for a week to be told he has to be housebound before a visit would occur is not a good way to treat elderly patients!!! Change of surgery recommended
Mar 23rd, 2023

Fantastic service this morning,spoke with Tracey re an appointment.She was so helpfull and fitted me in no problem on a day that works for me due to working full time.Didnt know I could go on a Sunday. Excellent customer service and so friendly,Thank you, Debbie
Mar 8th, 2023

The receptionist are shocking, telling you cant see a doctor, saying you cant have a prescription! The doctors are great when u can get into see them but getting through the reception to actually see or speak to a doctor is impossible! Who do then receptionist think they are? Playing god with peoples lives!
Feb 10th, 2023

As others have said, the issue is not with any staff member in particular but the service as a whole and specifically over a timeframe going back 12 months where the service has dropped significantly. The practice used to be well organised with good communications. It's not been possible for me to re-order repeat prescriptions from the app but without any specific reason - you're just left unable to get your medication unless you go into the practice. Called the practice twice, 20 minutes on hold the first time before getting my call cut off, then a further 38 minutes before I hung up as the call was just ringing out. It's not possible to book appointments using the Airmid app, NHS app or NHS website because the practice has disabled this functionality, making it even more difficult to book appointments. Administrative services like medical pro formas are also massively delayed, 12 weeks minimum whereas other practices have a 10 day turnaround. Personally the staff I've dealt with have been nothing but friendly and polite but communications and patient care leaves a lot to be desired at the time of writing this (Feb 2023). I hope the practice gets back to it's smooth running ways otherwise I'll end up changing practices for a better level of care.
Feb 24th, 2023