Firth Truck & Van Services

Just had a really poor experience at this place with our horsebox. Its a VW and theyre VW specialists apparently, but the only thing they specialised in was messing us about. When booking in they asked for our reg, so could have easily taken a look at the vehicle, past MOTs etc and said they didnt want to take it on (its quite old). They didnt, so we waited 2 weeks for an MOT which it failed and Brian told me on the phone that they couldnt find the parts and also that he doesnt have time for this this week!. I found all the parts from a specialist online and with a bit of advice from Reece, purchased them and got them sent there. They arrived a few days later (Friday) and Brian told me on the phone that they could start work on it the following Tuesday. So I waited and on the following Wednesday, 3 weeks after initially booking in, got a call from Reece to say Sorry but we dont have time to work on it. I told them I was really unhappy about it and after some further pressing they said that now the earliest they could start work on it was in a months time - obviously wanting us to give up and move on, which we have. I can only assume that they dont want the hassle and wont prioritise a small job over the bigger money commercial stuff, which is fine, but why string us along and waste 3 weeks of our time as well as letting us buy 200 worth of parts and promise you can start work on it in a few days, only to then change your mind and show us the door? Very disappointed and frustrated at how we were treated.
Jan 24th, 2023

Very helpful great service highly recommended
Apr 19th, 2023

Mar 30th, 2023

Great price & service.
Mar 10th, 2023

Services: Auto body & trim repair, Auto engine diagnostic, General repairs & maintenance
Feb 2nd, 2023