Morrisons Pharmacy

What happened to idea of having someone at the front to speak to customers. They just look at you without acknowledgement. Poor
Dec 29th, 2022

Apr 10th, 2023

Ive thought long and hard about this post. I try to refrain from pointing out bad experiences and services, but frankly, the story below is the final straw for many a trip to Morrisons pharmacy in Ormskirk. I handed in a prescription (3 items) for an elderly family member who is very, very poorly. I was asked to come back the following day to collect, which I did. When I arrived the next morning it still wasnt ready, so I waited for it to be made up as it was urgent. Eventually, I was advised that only 2 of the items were in stock, the 3rd needed to be ordered and could I come back again the following day after 11am to collect. Annoyed that it was t ordered yesterday and in my frustration, I agreed. I returned again the following day at 11am to be then told that the item is out of stock and cannot be ordered. For perspective, the item in question is an extremely powerful pain killer, that is a controlled drug for my elderly family member who is extremely poorly. I was then told that I cant be given the prescription back because two items have been dispensed already. So firstly, why didnt you check it was in stock when you told me to come back the following day? Secondly, why not have the courtesy to contact me in advance to let me know that it wont be there when I make the journey to collect. Its not exactly paracetamol that Im picking up. Thirdly, this is now a Saturday. So I cant even speak with the GP. It then took over 5 hours, contacting out of hours community care, social nursing, friends who work in the NHS and two trips to Southport hospice to resolve. All because they didnt do the basic level of service. The upset and stress this caused is off the scale and they werent remotely bothered by the genuine, controlled feedback over the counter. I was that upset I spoke with the assistant store manager who responded with we get a lot of similar complaints about the pharmacy. Well, heres a thought do something about it then. This is not the first time Ive been to collect a prescription to be told its out of stock. This is basic stuff, if thats the case you either need to a) return the prescription to the GP or b) ring the patient direct before they make the totally unnecessary journey. Twice recently Ive had to go back to my GP and add to their workload and then go to other pharmacies all when it could have been totally avoided. This most recent occasion was ultimately the worst due to the type of medication needed and the final straw for a completely incompetent set-up. From the front, it looks completely unorganised with baskets of medication everywhere and no sensible working system. I will not be returning, my regular prescription is now going elsewhere as is that of my seriously ill family member, all because of basic customer service not being thought up. I must exonerate Stephen who works there from all of this. He is not responsible yet serves me each time with a smile.
Mar 19th, 2023

Very poor stock, lady in-front of me was directed to aspire pharmacy and then they gave me the same advice. My sister is a GP and advised I needed eye drops, when attended the pharmacist told me to go to the GP (despite being able to purchase over the counter eye drops) when I advised its Saturday, he advised walk in. I disagree a simple problem should attend a hospital or walk in! Pharmacist should be helping people stay away from walk ins and hospitals and treat what can be treated in the community!
Jan 24th, 2023

Really really slow service. Pretty certain pharmacys are meant to be customer focused. Probably because they are within a big supermarket they are not too bothered. Really hope someone reads this and trys to improve on the service.
Dec 29th, 2022