Superdrug

Jun 10th, 2021

Won't be going into the Omskirk store in future and will buy my products online. The lady in the store watched me from the moment I went in and literally followed me down two Isles. It was uncomfortable and her manner seemed to assume that I might steal something. I'll be buying my curly hair products online directly from the manufacturers in future. The young lady who served me at the counter was polite though. Most regrettable 40 I have ever spent.
Feb 15th, 2023

Aug 7th, 2022

I visited the store today to buy toiletries and exchange a faulty makeup item. At the counter the young shop assistant examined the product I was returning whilst speaking to her manager on her headset, telling her what date the product was purchased (fair enough) and how much I'd spent in total (irrelevant as far as I can tell) Eventually the manager (Gillian) came to the till and when I explained the reason for return, she then went away to fetch a brand new make up item to show me "that was the way they were made" I've been buying this product for the past 3 years so I know that's not true. While showing me the new product it actually broke so she asked me what I wanted to do. I said I would have a refund instead of an exchange so she then repeated "that's just the way the product is made" and stared at me. I felt quite awkward as have never experienced a shop manager/assistant quite clearly not want to help a dissatisfied customer. I don't want a product that breaks upon opening but clearly wasn't getting anywhere so took my faulty item and left the rest of my shopping behind. I visit this store regularly and the same manager always looks annoyed and makes me feel uncomfortable for being in the shop. After I asked her name and told her I wasn't happy and was leaving the shop she shouted after me at the door " I'll give you a refund" Too late, I'll visit another Superdrug store to get the customer service I deserve. Will not be visiting this store again.
May 9th, 2022

Poor customer service
Jun 23rd, 2021