Serenity Hair & Beauty Salon

Dec 17th, 2022

Myself and my daughter went for a treatment, we had booked facials, it was suggested while I waited for me to have gel polish, the lady was lovely and bubbly, my nails look great,and I was given great advice on how to look after them to prolong them lasting. The facials that where recommended for us both where excellent,extremely relaxing and the beautician was very calming . We will definitely be going back,as the staff where lovely, and friendly, what a great little salon!
Dec 2nd, 2022

Nov 18th, 2022

Oct 20th, 2022

Unfortunately not had a good experience with the manager here. Went to get gel fingers and toes. Had a lovely experience with Stacey doing them, very chatty and nothing was too much bother. By the evening my gel had slightly chipped so thought I would message the salon the next day just explaining this. I then got a bath just over 24 hours later after having BIAB and gels on my fingers and every single one peeled off. I politely rang the following day explaining my situation and wondering whether it was my nails that were the issue because they were brittle. I was very happy to pay the difference between gel and acrylics as I had already paid for a service that had not lasted more than 24 hours. I rang the Salon and Geraldine answered and said she had not heard of that before but booked me an appointment that same day so she could have a look. I got to the salon and went upstairs where I was met by Geraldine who told me I MUST HAVE filed them or soaked them off because my nails were dry. She essentially called me a liar in front of another customer and then charged me another 30 pounds on top of the 25 pounds that I had paid for my fingers on the previous 2 days. I didnt want to go further into this as I thought it very inappropriate and unprofessional of Geraldine to call me a liar in front of a customer. So I then messaged her privately explaining how I was unhappy with the service and that she had called me a liar in front of another customer. I was met with more accusations of lying and then was told I was harassing her and her salon because i was not happy with not getting a 'freebie' when in fact it was nothing to do with that it was the lack of service that was provided. She then went on to say she would go out of her way to contact all the salons in the area to tell them that gels 'don't stick' so don't do her nails. its a real shame as stacey was lovely
Oct 10th, 2022