Edelle

Please do not use this company! My grandparents took their sofa and chair cushions in to be repaired and renewed! They was sat on plastic chairs for a week and chased the company up they then got half the cushions thrown in their house to be mortified the stitching was off the cushions no longer fit the sofas the shading was different colours it was an utter mess so we phoned and followed up with an email asking for no more work to be carried out on the chair cushions for my grandad to go and collect them to be half done and for the owner to demand payment my grandad has to pay to get the cushions back which are a total mess!!! They are 80 odd and are mortified they now have to get a complete new sofa so please do not use this Company I am absolutely mortified!!!!!
Mar 4th, 2022

Having paid 2750 to have my suite recovered I would not have expected the leather to start wearing away after 4 years. I keep being promised that someone will come to respray it to no avail to now being told to find someone myself and they will pay. Firms I have contacted to ask them to respray have refused saying the same will happen as there is a seam across the middle of the cushion where I sit. Edelle told me there is only a 12 month guarantee. Who would spend that amount of money for such a short guarantee. It appears I will have to sort this problem out myself as Edelle are not forthcoming in sorting the problem for m . I will have to have the cushions recovered at my own expense. There is a firm near to where I live that gives a 10 year guarantee on leather and frame. If anyone wants their name contact me because that is where I will be going in future.
Jul 26th, 2021

Customer service absolutely fantastic
Dec 16th, 2020

Critical: Professionalism, Quality, Value
Sep 3rd, 2020

Jul 16th, 2020