The Lancashire & Cheshire Driveway Company Ltd - Large Indoor Showroom

Positive: Professionalism, Punctuality, Quality, Value Services: Patio paving, Driveway replacement, Concrete work
Mar 9th, 2023

Plastic edges have gone again at the end of my drive have been sorted once fair enough the guy just came round and accused me of smashing it and also somebody else smashing it. Got told take me to court how disgusting to be accused of damaging my own property. So this won.t get sorted at all . What awful customer service and blaming the customer Service: Concrete work
Dec 3rd, 2022

My concrete imprinting was started in Feb of 2021. Its was sealed in the mid April of of 2021. It blown its seal in the May 2021 its a mess . We had a massive pool of water in the garden they had to put a drain in it , then come back and put a larger drain in with white seal he said it would dry translucent it didnt . I brought the black seal for it . They are 3 cuts they have had to make to get rid of the rain water, the pattern in places is barley noticeable. The contractor Darren as been back between 8 and 10 times , I give him the benefit of the doubt . Against my better Judgement The last time he was here was in August 2022. To give it a colour wash . That hasn't worked either I am now being ignored.. I have tried everything to contact Darren .My Garden is a mess its looks like. Have had it down Years ! . Its been de-bloomed and seal at least 4 The latest excuse I had was it was the dogs . My dogs don't go out in the front to do anything except play . When I spoke to the company a Man called Mike rang he was most arrogant person I have ever spoken too. I was in tears after speaking with him. I am in embarrassed to say how much this as cost me . I am so upset with this and the way I have been treated. There is so much more I could say abt how many text message and pictures I have sent over the last 18 months. The excuses are ridiculous Service: Concrete work
Dec 1st, 2022

Phoned the showroom this afternoon to ask for the best e-mail address to send over some photos of some rather poor work this company recently did for me. The gentleman I spoke to gave his name as Mark, refused, or could not give me an e-mail address, I find it hard to believe someone would be left taking calls in the showroom who couldn't give the most basic of contact details. So I can only presume it was a refusal. I have given him my e-mail address but hold little hope of a reply, given when I asked what sort of timescales I could expect a reply in, would it be 24 hours, 48 hours, 72 hours or longer he hung up on me. Not the sort of professionalism one would expect to receive in customer care from a company looking to sell products running into thousands of pounds. So my advise to anyone looking to go with Lancashire and Cheshire Driveways, do better research than I did! Mystery shop the showroom, ring and ask them for an e-mail address for example and see what response you get. If its the same response I got then alarm bells will surely be ringing! Mike - if you read this review all I want is an e-mail address to send over some photos of your work, please can you provide me with one?
Nov 26th, 2022

Mike true the his word ,has had his team. fix the bluming in the finish coat of my driveway im happy thanks Mike
May 30th, 2022