The Alexandra Group Medical Practice

Been here since a child and now 73 but impossible to get appointment, long queue then get cut off eventually get through but no appointments. Doctors don't come in till 8.30. One nurse and when she's off no appointments have to go to gotodoc for b12 injection a month late. Can't get past a receptionist that doesn't like us so can't get appointment if she's on and pretends she can't get on the system or cancels appointments so when you get there no appointment or books you in as no show. No use complaining to manager takes her side. Taking notes now and will report them to GMC.
Apr 7th, 2023

It has been 3 months of ringing and still cannot get an appointment to see a doctor, this surgery really has some questions to answer and I will be reporting to the authorities I can't get an appointment, ring and ring and ring at 8am every day, by the time you get through all the appointments have gone. I have been with this surgery for 40 years but now looking to move.
Mar 7th, 2023

Cannot get through between 8.30-9.00 to book an appointment, this has been going on for weeks. Don't ask me to call and speak to practise manager because no-one answers! Awful service, receptionist always rude, no empathy shown
Mar 6th, 2023

There is never any available appointment, nobody cares that my son is sick constantly, they never pick up the phone, I can't wait for the transfer to leave this place behind
Jan 9th, 2023

My wife has just had her bloods done by the most calm and professional ,polite nurse we have ever been to at this practice
Jan 7th, 2023