Olympic Construction Ltd Basement conversions

Really disappointed with my inspection! I paid a lot of money for a damp report due to an issue with penetrating damp in a corner of my property. Before booking I spoke to someone on the phone as I wanted to check what type of checks they would do. I was reassured they could check the roofline with a drone camera and the various equipment they have for their survey. The person who did the survey was in my property 5 mins and the only equipment used was a camera from floor height. The person seemed very knowledgeable and gave me a couple of things that should help the damp in the main location but no investigation done as how this might be coming in to the property. No checks made at the roofline or chimney or for further damp inside the property. I sent an email detailing my concerns after I found further damp on a wall close to the initial issue. Their response was that they carried out detailed checks on the roofline, chimney and internal walls using moist profiling equipment and measurements of walls were taken. Unless all this can now be done by a camera, I dont believe this happened, if it had they would have found the further damp on the next wall and their advice on what needs doing did not answer why the other wall was damp. I feel I have wasted my money as I am still concerned with how the rain is coming in to the property and no real survey was completed.
Sep 23rd, 2022

Critical: Professionalism, Quality, Value
Mar 18th, 2022

Don't waste your money - inspections carried out by Telepathy. I asked this company to do the survey of the sub-floor void of my property, because of water ingress and condensation. I was very impressed with the the many 5 star reviews reporting of the time spent at the properties and the equipment used to reach a conclusion. Adrian was at my property 25 minutes and used just a torch and he didnt actually inspect the problem area. I really dont mind paying anyone for their time but this equates to 240 per hour and the problem area was not even examined. I am very aware of the many qualifications and vast experience, but sometimes things may not appear as they seem and only a detailed inspection would conclude this. I received a very complete and comprehensive report but unfortunately I don't have any confidence in the document. Perhaps he was having a bad day, unfortunate I had to pay for it? EDIT REPLY TO RESPONSE Thank you for replying to my review, even though I posted the review over 2 years ago!! I did at the time contact your company to raise the problems with your report and I have an email trail if you would like to be reminded of the conversation? In my email to your company I explained the very detailed report could have been about any property as it was just general information. Your inspector refused to look under the floor void, so would not know for definite what was causing the problem. We have since had a new roof put on our property and the roofing company advised us the flashing around the soil pipe was very poor and was very probably the cause of the water ingress. I'm sure if your very experienced inspector had actually looked under the floor he would have arrived at the same conclusion??
Oct 11th, 2021

May 17th, 2021

Wish I had found this company 18 months ago. Adrian has a great depth of knowledge. I originally booked in for a damp survey but got chatting, much appreciated candid advice was given on a variety of unrelated issues, with genuine interest. Absolutely well worth the money.
Jul 14th, 2020