Berry Telecom Ltd

Awful customer service with technical help non existent!! Called for urgent help a number of times over the last three days and no one calling me back despite promises! Took me to lose my temper to get help! Not good enough!
Oct 28th, 2022

it looks like our experience with Berry is not an isolated one! Been with then 2yrs and one of the worst business decisions that we have ever taken. Continual phone issues, not being able to dial out or answer calls. I hate to think how many calls/business we have missed during this time.
Oct 10th, 2022

My advice would be to proceed with caution. Our experience with Berry Telecom was one that involved a misleading and disingenuous approach to sales that resulted in a soured relationship. Below are the details of the discrepancies raised: Lack of clarity when signing a 5 year lease deal on a phone system, it was not made clear at all that the agreement with Berry was a 7 year deal. At the point of signing, I understood I was signing for 5 years. Why would anyone sign a 5 year deal on a phone system and a 7 YEAR deal with Berry? (I understand the sales person in question left the company soon after.) Lack of transparency On reviewing the documents, I would draw your attention in particular to the part on the 'Maintenance Agreement' that says: ... And then underneath, in a font that is deliberately smaller in font size, so as to suggest it is of less importance, it states: This is a seven year term I would argue that the customer agreement is unclear with a very small type script and the use of a numerical reference only. Should be clearer. Read the small print and approach carefully. I would not engage Berry ever again.
Sep 4th, 2022

Another dissapoiting service call, no care given by technical support.
Aug 2nd, 2022

Been a customer for a year and we have had nothing but issues, unstable internet, a substandard voip line with a mobile app that doesn't work, a computer dialler we were promised that we can never have as they don't support iOS, call logs not showing up calls, the list goes on. They've frequently confused us with another client with a similar name, they have caused us no end of issues and are currently refusing to release us from a 5 year contract despite all the issues, will be taking this to Ofcom shortly, but in the interim await to see if they at least release us from a very poor broadband contract.
May 4th, 2022