Newlyns Farm Shop, Caf & Cookery School

Apr 30th, 2023

My partner rang and booked a cookery school gift for me for Xmas 2022 I rang them as ime DISABLED.and was awaiting a 14 th operation I was worrying about the course so we rang and told them my concerns .i was advised no problem .guess when I rang in april I was advised no provision for a person in a wheelchair.ok so I ask about alternatives.told WE QUOTE WE DO NOT REFUND ( cost of course )170.00 we can only let you purchase on your card we do not REFUND.end of. Great customer service we will buy from newlands as at 70and DISABLED and letter to age concern think this is APALLING hope they do well .also the attitude of the lady we spoke to was less than helpfull great farm very poor customer service after using my card I and family and friends and any one from aged and disability societys will not use this place again .
Apr 30th, 2023

Apr 28th, 2023

Nice bit of breakfast although expensive Im used to that here though but what I was shocked by was the way a member of staff spoke to a lady who had a very valid complaint The customer was gracious and polite when she questioned why she was waiting for so long when she saw two other customers who came in well after they did were served there food before they were Tge member of staff was very unprofessional and rude I actually stayed in case she needed me to back her up I was told by my son gat he was treated this way and I stupidly defended Newlyns but now totally believe him Look at your staff as they are the face of your business
Apr 27th, 2023

(Translated by Google) Prices are steep, the range of ready-made dishes is not large (Original) ,
Apr 18th, 2023