RUTLAND PHOTOGRAPHIC

Critical: Professionalism, Responsiveness
May 24th, 2020

Jul 15th, 2017

We hired Rutland Photographic as our wedding photographer for our October wedding last year. Our experience working with Andrew Howe (Rutland Photographic) in the lead up to the wedding and on the day itself was fine, and he made us feel confident in his services as a photographer. However, after the wedding we have been shocked by his lack of professionalism and poor customer service in terms of receiving the products we were expecting and had paid for in full already. We have still not received our photo album, a memory stick with our photos on or a video-slideshow as stated in our contract even though it has been over 6 months since the wedding. Andrew has also ignored us despite repeated attempts by us to get in touch by phone, email, letters and social media. We have not had any apologies from him, suggestions of when we might expect to receive the items, or any offer of a refund or compensation. The last time we heard from him was in February. We, as well as our friends and family, are extremely disappointed and upset, and we would strongly encourage avoiding Rutland Photographic when choosing your wedding photographer.
Mar 17th, 2019