Burley Appliances Ltd

I've had Burley Hollywell 9105-C for a couple of years now and I'm very pleased with it. It is easy to use and gives reliable heat. There has been a minor manufacturing fault with a fire brick but Burley immediately offered to replace it without any fuss. Any feelings of trepidation I had when calling to deal with the problem were completely unnecessary - it feels good.
Jan 4th, 2023

We had a Burley Fire fitted about 3. years and experienced a problem with it igniting. Having checked the usual - batteries e.g., we called the installer who are usually extremely efficient managing our plumbing and heating but who were stumped after eliminating all the usual avenues. So I was present when the installer called Burleys direct - and was extremely impressed (as was the installer). a) The phone number was easily available on their website b) The Technical Department extension was answered immediately c) the person answering was completely on the nail, asked some questions, advised the installer to try a couple of options d) one of the options worked straight away. It was quite an unusual fault so not one the installer would be expected to know about. The installer gave a special 'thank you' to the Burley guy for excellent service. As I witnessed it, I wanted to pass on my thanks too - this was what service used to be about and it was fantastic to see it still exists. Hats off to Burley after-sales service.
Oct 2nd, 2022

I called in advance and a very helpful customer service person showed me the stove I was interested in, even though the showroom wasn't currently open to the public.
Jan 11th, 2022

Dec 19th, 2021

Went there yesterday and the showroom was closed, should tell customers on their web site. It looks like it will not reopen for sometime if at all.
Oct 28th, 2021