The Wool Room

The Oakham branch is actually in a commercial building which you have to make an appointment to go into. its not a shop. Very little in there either. Some of the products are actually great, but not all. A company is only as good as its customer service and returns policy, and this company may as well not have either. Do your research before ordering!!! The mattresses have many negative reviews, and forget trying to change it. If you do manage to change it, your 100 night guarantee will not be transferred over to another mattress. Neither will you even get the guarantee unless you purchase their mattress protector. Yep. another way of them making more money. People are complaining about delivery times too. Ive been a fan of this company for many years, but not anymore. Luckily a shop that rhymes with Don Pewis are now doing wool mattresses, and guess what, their returns dept is excellent !!!
Mar 7th, 2023

Absolutely brilliant! This is my second time purchasing from The Woolroom, two protectors and a topper later and still one happy customer! We have a memory foam mattress which can get a little warm, the topper and protector really spread the heat so its not as intense underneath you. From ordering to delivery was literally a matter of days, super quick! And no plastic packaging whatsoever which is a real big tick! All in all, fab. Would not hesitate to recommend!
Jan 5th, 2023

Bought a mattress for UK mainland delivery. Website states next working day delivery. I've been told delivery will take 8 days instead making the sleeping situation for my wife and two children very difficult. Would not recommend.
Jan 2nd, 2023

Bought a hebredian 3000 mattress from them and is absolutely the most uncomfortable mattress I ever bought. It has been a month, and my wife and I cant get any sleep on it whatsoever. Interrupted sleep, backaches every single morning . We were told because it so dense will take time to adjust but we just are exhausted. We have bought a thick mattress topper to get some measure of sleep but I have never needed a topper or wait months to get it to mould ever on 1400 mattress. Plus the measurements are out. Advertised as 28cm depth and at home it was 25cm depth.
Sep 22nd, 2022

I have had the deluxe wool pillow for just over two months (but probably only slept on it for just over one month as been away a lot). When changing the cover the other day I noticed a small rip in the side (just stitching popped I think) which will likely grow and my wool might escape! I happily rung The Wool Room today with the expectation they would apologise and offer a replacement (is that too much to expect from an expensive company and after two months of owning a product)? Firstly I was told I was outside of the 30 day trial period. Im happy with my product its just broken and shouldnt be, so nothing to do with the trial. Secondly I was asked if perhaps something sharp had broken it and that I might sow it back together. Not impressed. Who sleeps with sharp things in their bed and I do not expect to have to sow my very expensive pillow back together after 2 months! The price of the products is not representative of the brand or customer service which is highly disappointing. In my opinion you pay for both and I feel very let down and likely wont purchase anything else from the wool room (I was thinking about a new mattress, duvet, topper etc.) They need to get their act together if they want to keep customers like me.
Dec 19th, 2022