Mrs Flatpack

Where do I start.one of the main structural screws was missing so contacted them to send another, which they said they would, but it never arrived. Contacted them again to re-send, but again screw never arrived, so after a week, gave up and had to buy some at Screwfix. Next issue was that some of the holes had been drilled too large, so screws didnt fit and I had to drill new holes. Also found various marks/ imperfections on different MDF panels, but TBH, by the time wed finally managed to put it together, couldnt be bothered disassembling it to send it back. Certainly wont be buying from them again.
Oct 17th, 2022

I have just contacted this company regarding a bed I bought last December. They are sending me a replacement board FOC as a gesture of good will. The customer service has been brilliant. They responded to emails quickly and I got the whole thing sorted out with no problems at all. I would like to say a big thank you to them for the excellent service they have provided.
Jan 18th, 2021

Very poor quality. Instruction manual is not clear, you need to figure out things yourself. the hanger is positioned in a way that you can only use half of it as on one side the doors will be too close to this. There is a lot of wasted space, the wardrobe should be deeper and the desk should be deeper as well. Overall I would warn against purchasing this. Avoid
Nov 11th, 2020

We bought a Bourne High sleeper for my son about 5 years ago (maybe longer!) but had no issues putting it together and I seem to remember at the time a backing panel was damaged but a replacement was sent immediately so no real issue with holding up the build. I contacted Mrs Flatpack over the weekend just gone with a view to buying a replacement part and have been told it is being dispatched FOC as a good will gesture..........thats more than a Good Will Gesture that fantastic blinking customer service that is!! Thank you Mrs Flatpack great product, great service, you cant go wrong with a company like this.
Aug 6th, 2020

I would just like to share my experience as I had read a few negative reviews on here and I was nearly put off ordering. My son wanted the football lifestyle highsleeper & I had only seen it here. I am so happy I continued with the order. It was delivered within 5days of ordering which was a bonus. The delivery driver was great at keeping me updated & just overall. The bed is fantastic especially for the price you would expect to pay a lot more. The desk isn't that big & the instructions aren't great but it is definitely worth the money. I will be ordering again.
Mar 14th, 2020