HSBC

Cannot do anything, not sure why this so called bank is still here if cant do half of bank operations
Dec 31st, 2022

Very helpful staff, unfortunately the problem I have doesn't seem to have occurred before, and after 11/2 hours progress was made but problem still not resolved
Dec 23rd, 2022

Dec 20th, 2022

Awful, awful, awful, customer service. Similar to what a another reviewer has written. I actually physically went into the branch, to ask to make an appointment (for an account). I was told it was easier, just to go through the mobile app. So, thanked the assistant and left. I started the process through the app.... Only to be informed, that I would have to go to an actual branch to sort query out. Words can not express how infuriating that is. When I could have done that in the first place. Lazy staff, who need to be properly trained
Oct 30th, 2022

Dad had dementia and it wasn't safe for him to live alone and despite myself & sisters doing our utmost to look after him he had to go into a care home. Care home fees needed paying and I asked the bank if they could make the payments but even after speaking face to face with the bank manager I was told they couldn't do it. No power of attorney in place so I had to apply to The Court of Protection to become deputy. Dad had been in the care home 4 weeks and facing having to leave because fees hadn't been paid. I was beside myself with worry. Myself & husband started making payments. I sent HSBC secure messages threatening to pull mine & my husband's money out the bank because they would not do anything to help with making care home payments from dad's account. They'd previously done this with domiciliary care companies but not now with the care home. I believe threatening to withdraw our money made HSBC think twice and low and behold I soon received a call offering to do whatever was needed. Sadly dad passed away in July and I needed the bank to make payment to the funeral directors. I was kept waiting a while before someone came over to where I'd been asked to sit. I had everything with me apart from my driving licence for ID. I was asking them to make payment directly to the funeral directors not pay me so why is ID necessary. I had a folder full of paperwork, my deputyship from The Court which the person dismissed as of no value from the start because of dad having passed away. Such an emotional time for me and I felt like the person was being unnecessarily unhelpful. We've banked with HSBC (The Midland Bank) for 32 years. We're now discussing moving to another bank. Oh and what's with the very casual uniform ? Looks very unprofessional.
Sep 13th, 2022