Scarsdale Vets Wollaton

We chose this place because of the network of veterinary surgeries around and 4.9* at Google - and now it's time to confirm this high level feedback. We have to urgently check what's happening to our cat for 14 years, "Dotka", so I called them. They didn't have a slot for the next few days, but a helpful reception girl offered me a slot at Langley Mill branch... next hour ! Unfortunately we have to say goodbye to our lovely cat, as cancer took over, but I'm grateful for vet lady there, which check blood and x ray, which show to me with clear explanation what's going on. I had to let go of a few pets before and I can state that Langley Mill service was very understanding and informative, giving me enough time to consult our farewell with my family, get myself in order and to say thanks and godbless to "Dotka". All services, including cremation sorted in this one sad visit and very reasonable price - which I was kept updated on every step. A few days later we even get "sorry for your loss" card from them So, when my ladies decided fee days later that we uave to get new kitten there was obvious where we go with vaccination etc. Wollaton branch is just behind the corner so we booked appointment and choose they "VIP Plan" to looking after our "Luna". 11.70 p.m. cover vaccines, deworming, flea treatment, nails cuts, blood checking and more, with 10% discount on inside shopping and neutring surgery. Great value in affordable instalments. Same like Langley Mill, kind approach and clear explanation by both reception and Veterinary ladies, clean and spacious, well arranged interior and off street parking behind "Papa John's" pizzeria. Will definitely recommend
Dec 20th, 2021

Mar 22nd, 2022

Mar 11th, 2022

I would not recommend this vet at all! They never pick up the phone and you are always redirected to the Derby branch. They sometimes dont even have vets in the branch. Every time a different vet was checking out puppy so they had no idea of the medical history. And the worse part was that our puppy was neglected for months. Since he had his second jabs we mentioned he was scratching his ears too much. The only few times we managed to go they always said he was fine. When we changed vet straight away they found he had ear mites. This happened when he was 8 months old so was suffering for 5 months!
Feb 27th, 2022

I had previously left a glowing review of this surgery under Sanduni & her staff when it first opened. But she left. Sadly, it is now a shambles, under-staffed, reduced opening hours, relying on Langley Mill surgery to take up the slack with some front of house staff either not adequately trained or incompetent at both surgeries. As I have reveived such poor service, poor communications & a slow complaints proceedure I have moved to a different vet.
Feb 1st, 2022