Stratstone Jaguar

Always helpful, polite staff. Rook my e pace in last week because air conditioning wasn't working. Fixed, cleaned and polished in half a day.
Nov 10th, 2022

Great services more than expected Great team
Aug 21st, 2022

Booked the car in to inspect a noise whilst the car was under warranty for another 4 months to ensure no fault was present. Advised I would require a morning slot as I would need to work on site whilst i waited. No problem sir I was told, get here before 9 and we will get you straight in. Firstly arrived at the showroom (different site) which is very confusing as when you search for stratstone Jaguar Nottingham thats what comes up. Anyway arrived at the service site at 9am and was walked over by the gentleman in the picture / review below. Advised him of the problem to which he asked me how I was paying for today Not a great start that they couldnt even see the car was still under warranty (never had this issue at Derby). Take a seat sir and we will get someone to look at it for you. Next problem where do I work. The dealership is a half empty building with no tables, and 6-8 seats only. No power points or anywhere advising of WiFi access, again a different world to Derby or the showroom at Nottingham. The advisor then advised they would be able to look at my vehicle in 2 hours??? Why? Is a noise that I wanted a tech to listen to why do I now have to wait 2 hours?? 11:30 roles around at this point the car hasnt moved, 5 minutes later the cars at the front door and Im being advised everything is ok and the noise is normal? Plastic seat cover and cellophane tape still on the steering wheel. Not even a health check was completed on the vehicle even though it was stated on the job sheet I signed when I arrived. I also pointed out a area on the rear bumper where paint was peeling off to the advisor which he was going to investigate, again nothing looked at or mentioned. Very disappointed in the whole morning . Not a great image . People sat at desks on mobile phones , nowhere near as slick as Derby.
Jan 24th, 2022

Laura Coulby Service Department Nottingham. Extremely helpful and knowledgeable for service requirements for my Jaguar. Service pricing for my vehicle competitive compared to other dealerships.
Sep 19th, 2021

Nice showroom with friendly atmosphere and lots of cars.
Jun 24th, 2021