Motus Commercials Nottingham - DAF and Volkswagen Van Service

Bought an Approved Used Amarok in January. Sales was good. However, developed a fault 6 weeks later. Came with a years warranty. Took it into my nearest vw agent. They said to contact Motus. Spoke to my original Sales Person who promptly disappeared. Was put on then to Tom who eventually agreed to pay for the repair. Then he promptly disappeared without paying. I've tried to speak to him as did VW Chelmsford, no response. I've had to pay 245 to get my vehicle myself, otherwise would be without a vehicle for the Easter weekend, which they knew and did nothing. These guys are slow, evasive, unprofessional and indifferent. The warranty is not worth the paper it's written on. Very poor.
Apr 7th, 2023

Feb 27th, 2023

Unbelievably helpful can't thank Antony and Tom for brilliant service today Best VW commercial dealership by far
Feb 9th, 2023

Ive taken my van here for servicing many times. Theyve been really good in the past except for over tightening my oil cap during servicing. On that occasion they did the decent thing and had a look without charging as it seemed to be their fault- as it indeed was. This time, post service it is leaking again but they want 100 for the privilege of checking the leak?! Sadly I will have to take my van elsewhere.
Dec 25th, 2022

Turned up this morning after making a booking and getting confirmation via the Motus website , only to turn up at the service desk and be told they havent any record of our booking in their system. The chap behind the service desk looked at the printout I displayed and couldnt explain why the service isnt booked. In short , ant otal waste of a morning and will not be using your services again. The mind boggles that if you cannot sort out a simple service booking system, how a you qualified to work on complex systems like vans. Oh and Im still waiting for the service manager to call me, not holding my breath. Not impressed at all.
Dec 18th, 2022