Advanced Assessments Ltd

Whilst the report itself is pretty comprehensive, the customer service was really poor. There was a lot of paperwork to complete and whilst fair enough to give background, it was so confusing. I was told to write it as a 3rd person and was given some instructions that it must be written professionally. To be honest, it felt i was writing it for them, which felt odd. After I tried to contact them to see if they had received all the documents that I was to complete, I was told that they dont do free pre and after care service! I only wanted to know if theyd got everything. They said theyd not received my emails (but theyd received the ones with the documents on - odd). After waiting for the final report, I tried to call but no one was answering. I had to email, even though I was told they dont do correspondence in that way (but i had to send the info they needed that way?? Odd). They told me that the final report had been sent weeks ago along with a text to say it was complete. I couldnt find any text from them and assured them I had no email from them either and it wasnt in my junk folder. I asked if she could send it again and also copy in my husband to be sure. They said they could not email it to my husband and coudl only send to the person who registered and if Id not received it, to take it up with my email provider!! I thought that was so rude. I was gobsmacked. She then said, if I wanted a paper copy, id have to pay another 50! She said she would however, try sending it JUST one more time! I felt as though Id been scammed to be quite frank and that it was all a con. I was in tears at this point as wed been waiting 6-7 weeks and my daughter desperately needed the report in order to get help at school and for me to also refer her to the doctors for medication. I was so close to creating a dispute on paypal when I found the text. It WASNT from Advanced Assessments but a random company called Experts and it said Your assessment report has been sent by secure email. If you have any difficulties opening, please contact the Egress Switch Helpdesk. Why would i think that text was associated? I decided to contact Egress and a really lovely lady said she would help me. She checked the email address and my phone number and sent it straight away to me AND my husband! Not sure who on earth Advanced Assessments have working in their admin but Thats all they had to do in the first place without all the blunt, unhelpful responses. I read a previous Google review where someone thought it was all a con. I honestly felt that too. I was quite surprised when i did receive the report. Not a great experience at all.
Apr 21st, 2023

Efficient and thorough assessment. Thank you.
Apr 7th, 2023

Really pleased with how quickly I managed to get an ASD assessment for my daughter when I know the waiting list on the NHS is so long. Although it meant paying privately I dont feel we could have continued as things were for around two years on an NHS waiting list, we needed help now. This report has helped us to get the support we needed in school. My daughter found Dr Horsford very good especially as she was extremely anxious. At the end of the assessment she says it was good, she didnt feel uncomfortable and gave a rating of 5/5.
Mar 18th, 2023

We have used Dr Bernard Horsford for an ADHD and dyslexia diagnosis last year and more recently an ASD diagnosis for our 9 year old and each time he's been able to arrange for a convenient weekend via zoom within a few weeks which, after deciding to go private after waiting 2 years on the NHS was such a relief and has really helped with much needed support in school. There is a lot of information you need to provide via forms but this really helped him have all the background before and we all found the time on zoom comfortable and helpful with the report arriving 4 weeks later. Would definitely recommend
Mar 8th, 2023

Feb 1st, 2023