Wellington Lettings

Jan 20th, 2022

Critical: Professionalism, Responsiveness
May 13th, 2021

Can't stress the need to avoid enough. I rented a shared student house of four bedrooms. Communication was generally poor and generally shirked responsibility. Additionally would do anything to avoid going out of their way to help whether it be in time or financial costs. Hardly ever responded to emails. Nearly always had to email at least three times then call before getting any response. Often emails would be abrupt and rude (for example, we received an email during the first lockdown regarding student house parties which was written in a very accusatory tone despite the fact we held no such parties). Perhaps the worst occasion of poor communication was when I was looking for someone to sublet my room whilst I was living abroad for six months. I explicitly stated this was my intention and the impression was given by Taz that this completely fine. I posted the advert and found an applicant only to be told upon contacting Taz that he didn't realise I intended to go through with it and didn't recommend it. It took three weeks to confirm it was possible in which time I lost multiple applicants and risked losing 6 months worth of rent. It took so long, I had already gone to start my study-abroad in Canada and had to ask my father to call the office as none of my emails were receiving any response before the matter was resolved. Another trying incident included when the key broke in my bedroom lock trapping my dog inside. I tried ringing the emergency number multiple times to get a locksmith out and received no response. When I finally got a response after several hours, the locksmith came out and confirmed the lock was a poor one. I then received an email and phone call arrogantly telling me the key breaking was my fault and the office contradicted what the locksmith said and I am very much under the impression they were trying it on hoping I wouldn't flag it up. They attempted to charge me over 100 for the locksmith and replacement lock. Despite sending an email objecting, I didn't receive any response for three months until it was added to the deposit statement. They eventually had to admit charging me was unreasonable. Additionally, when it came to settling up deposits, we were effectively conned out a large amount of money. Initially we were sent a ludicrously high statement basically asking us to foot the bill for redecorating the house; normal wear and tear such as replacing bed mattresses; painting walls after damp entered the property (damp they should have observed during an inspection); damage to the end of a bath after the ceiling below it fell in and repairs were carried out that caused minor damage; and 11.20 for tightening the toilet seat. The statement was adjusted but still exceptionally high and I was too busy to contest it.
Mar 8th, 2021

We rented a property through Wellington Lettings for the 19/20 academic year and had a mixed experience with them. A very strong positive was that they were always very good at quickly responding to maintenance issues, which is absolutely crucial. They replaced any items when they needed to be replaced. Another positive was that everyone was always very friendly and polite in email and in person. However: 1) The state of the property when we moved in was horrifying. For example, there was rotting meat left in the indoor bin (which was chucked into the recycling bin) , a huge puddle on the kitchen floor and a tampon wrapper in the bathroom. It was obvious the agency had not looked at the apartment since the previous tenants moved out. However, in the contract they insist on taking 50 from our deposit to "clean" after we leave. This raises the question: what do they use that 50 for? As it wasn't for cleaning, the place hadn't been hoovered in months. They only carried out the inventory the day after we moved in, once we had cleaned most of the disgusting mess. 2) Their level of disorganisation was shocking and the lack of communication within the agency was very obvious. Initially we were planning to stay on for another year due to convenience, and notified the agency. However, they still kept trying to organise viewings. So we had to remind them constantly that we wanted to stay for the next year, to cancel these viewings. This emphasises their lack of communication with each other, which is frustrating for the tenants. This can be easily fixed by introducing some digital system within the agency, containing all information about properties and tenants, which can be accessed and updated by all staff. 3) Near the end of our tenancy, we received an email specifically asking us to only write them good reviews. 4) After moving out of the property, in our deposit return they attempted to charge us for a carpet stain. In fact, they had pointed out this stain in the inventory themselves when we moved in. So we had solid proof, which they provided, how that stain was there before we moved in. So obviously, they hadn't looked over the inventory when sorting out the deposit return, which is the entire point of the inventory. It is necessary for the agency to have greater attention to detail. Overall, I'd say Wellington Lettings is far from the worst letting agency for students in Nottingham. However, they definitely have a lot to improve on, and I genuinely think they are capable of it as long as they are willing to put in the effort.
Jan 1st, 2021

Not the worst student lettings in Nottingham, but not the best either. We rented with them for the 2019/20 academic year and found they were quick to respond to communications but slow to act on maintenance issues.
Jun 2nd, 2020