Tetris UK

Apr 2nd, 2023

We waited for a viewing for over 35mins. Called them twice and then emailed them with no reply at all. I took a picture of us stood outside the property with the time. Then got a very rude email the next day telling us that we didn't turn up. ABSOLUTELY DISGUSTING behaviour and customer service. I would NEVER use them again.
Mar 5th, 2023

Lettings department was so knowledgeable and helped me find the perfect place in Nottingham. Great service!
Feb 28th, 2023

STAY WELL CLEAR Important edit: if Tetris have taken part or all of your deposit, know your rights! Your deposit is protected and there is free adjudication in the protection scheme they use. Take photos (date stamped) before you leave to prove the state you left it in (preferably also take date stamped pictures when you move in too for proof of the state it was in when you got there). Also worth noting that they CANNOT charge you the cost of replacing new for old (eg a new sofa because it was too worn). THIS IS A LEGAL FACT. I successfully recovered most of my deposit via the free adjudication. Feel free to contact me if you are a student and would like to see my submissions for help with any adjudication you seek. Tetris are a bunch of cheats who do not care about the students who let the house and only care about making money. I knew they were poor before moving into the house, as previous housemates had had experience with them, but it seems they have gotten even worse. First, not only were they difficult to contact, often requiring multiple emails to receive any reply, which were often not useful anyway, they did not help with the problems existing in the house (we had a gas hob that was broken throughout the entire year, despite telling them several times that it was broken). Finally, and most importantly, like many other people they charged us an inordinate amount of money after we'd moved out -- we were charged 150 for "light cleaning" (among other things) despite the fact that we had hired a professional cleaning company to clean the house (which I saw the results of) before moving out that left the house almost spotless. Their lawyers are poor and misinformed (I speak from having to deal with them earlier in the year where they did not respond to any of our issues and simply described what sort of tenancy we were signing for -- something we already knew and was not relevant to the issue at hand). DO NOT TRUST THEM IN ANY INSTANCE.
Feb 28th, 2023

Staff were so helpful with finding me a student house so last minute. Great Service, will definitely be coming back next year
Feb 27th, 2023