Home Alone Pet Services

A pet sitting service that goes above and beyond. A last minute booking that was more than satisfactory and will definitely use again
Jun 21st, 2021

I think it's important that people should know that I've had a real bad experience with Simon the dog walker a friend of mine was walking past the park where my dog was supposed to get walked and have a run round he watched Simon on the park sitting down with Coby on his lead he sat there for a good 10 to 15 minutes so then I asked my friend to go and record him to see for myself what was going on he did this on two other occasions and both times he was sat there with no dogs on the park with Coby on his lead where he could of at least let him off to have a run round I watched the recording and saw Coby just looking around wondering what was going on I felt so sad that I trusted Simon to walk him it made me feel guilty and I was wondering how many more times this had gone on for what are the odds of every time my friend checked on Simon he was sitting down I confronted Simon with the recordings he didn't say a thing just stood there with a guilty look on his face after Simon left I got a phone call from becky coming out with all the excuses that cobys an old dog and that he doesn't walk very well and that he is antisocial and aggressive then threatened me by saying you don't want to mess with me then Becky sent me a message saying she is tacking me to court so ok Becky see you in court I'll keep the recordings for evidence. By the way I have a new dog walker and she is great I get photos of Coby running around a very happy dog so if you are thinking of using home alone pet services think again. In response to your to your reply I never sent the other dog walker away she walked him on that day that your on about and I asked her to come at a regular time or 1 o'clock that week in which she was very happy to do she even said that he's a lovely dog to walk so I don't know where your getting that from. And as for the the paperwork you supposedly gave me I never received I asked for your bank details so I could pay straight in to your account but you insisted in cash I paid on time every Friday without fail your just trying to make yourself look good but it isn't working your full of lies and I wouldn't recommend you at all. Just wondering why you have 3 reviews by Simon??
Oct 22nd, 2020

We have been loyal customers for several years due to great service provided. Scruff and Scout love their daily walks with Becky and Simon who are incredibly flexible and reliable. We have also used the daycare and boarding services on many occasions and would highly recommend them due to the amazing and well priced service. It is clear that Becky and Simon love all the animals they care for and treat them like part of the family. Ciaran Hickey
May 4th, 2020

Positive: Punctuality, Quality, Responsiveness, Value
Feb 8th, 2020

I think its important that reviews give an honest and whole impression of a business for future customers to make an informed decision. The reviews for Home Alone Pet Services do not reflect our experience of them and if there had been some more honest reviews, we would have gone for a different dog walker. Our experience: unprofessional, poor communication and unreliable. We hired Becky to do a house visit (wee and water bowl fill) and 10 min walk with our golden retriever puppy every week day at 12pm whilst we were at work. This meant our pup would get his big morning and evening walk with us, and only have to be alone for 4 hours maximum during the day with a short outing to stretch his legs. We had suspicions, for various reasons, that on occasions Rex hadnt been walked, however we gave Becky the benefit of the doubt and our trust and didnt make any accusations. Sadly, our suspicions this week were confirmed as my husband was working across the road and could see her comings and goings. On 2 separate days, Becky turned up 2 hours late, meaning poor Rex would had been alone for 6 hours if my husband hadnt spotted she hadnt been and went over to let him out. To make matters worse, she didnt walk him on one of the days! As she didnt tell us about this, we gave her an opportunity to own up before we confronted her, which she didnt, so we had to call her out on it and ask for an explanation: she gave many unfortunate and sad reasons, which im sure are all true, however this didnt change the fact she wasnt going to tell us she hadnt carried out our arrangements and we had to pull it out of her. We now wonder on how many other occasions this has happened, and shes never bothered to let us know. How many other times has our puppy been left for hours alone or not walked?? As Becky doesnt give an receipt at the end of the month, and just requests an amount in cash, weve always just believed she was carrying out what wed agreed. We never get texts or photos to let us know how Rex got on or any contact to inform us of any changes, so we never imagined she was wasnt doing what we hired her to do. If shed had let us know in the morning (prior) or in the afternoon (post) that she was having personal troubles and that Rex had been left alone for a long time or not walked, rather then keeping this information a secret, covering up and deceiving us, we could have made additional arrangements for our pup so he was being cared for fully. Now the trust is broken, we feel cheated and we would not recommend Home Alone Pet Services. Edit: following this review, Becky asked us to remove it and then proceeded to send us a series of personal and abusive text messages.
Jun 28th, 2019