The Groom Room Netherfield

Apr 27th, 2023

Loved taking my diamond highly recommend they are professional and they love animals
Mar 18th, 2023

Friendly staff my dog looked and smelt fantastic will be using again!
Feb 2nd, 2023

Easy to use website
Jan 21st, 2023

We have recently had an awful experience here and have been through the official complaints procedure. Our dog is very anxious which we explained to the staff on arrival. To our dismay the staff member immediately cut 2 of his nails too short. This meant they had cut through his nerves causing him to cry in pain. At the time my wife was holding him and he began bleeding all over her and the floor. They had to stop and we were absolutely traumatised. Our dog was shaking and scared to death. The member of staff turned to another member and said 'i think i cut too short'. Then they took him behind the counter as they panicked and applied first aid to his paw. We are no strangers to nail problems. He has broken one before when playing at the park. But the worst thing that can happen to a dog with anxiety is to be hurt by a trained person. This has implications beyond that one incident, making it very difficult in the future when trying to get him to trust people. We did receive an apology and we were given assurances that an investigation had taken place and that further preventative measures would be put in place. We were offered a 15 voucher which we declined as it felt like an insult in comparison to the stress caused to our dog and his future trust in people. We will now never return to any groom room.
Nov 21st, 2022