Smarter Homes Ltd

Smarter Homes did two rental properties of mine over a year ago and they still look great. I found their installers to be very professional and courteous to my tenants. Definitely will use them again in future.
Apr 30th, 2023

I emailed to ask for a quote for insulating behind my dropped tiles, not realising that the Company is in a different part of the country from me. They got back to me the same day to explain that I live too far away, but they didnt just leave it at that, they also gave me a really good reason why what I was hoping to do wouldnt be practical, which I hadnt thought of. Also, they suggested some alternatives that would work. This means theyve saved me wasting time trying to find someone else to do the original work Id asked about, but also given me ideas to try instead. I think this is top-class service. Im disappointed they arent in my area, because Id definitely recommend them to people round here. Siobhan, from Southampton
Apr 23rd, 2023

Similar experience to other reviews. Applied for Green Homes Grant and got messed by this company for seven months to be eventually told can't fit you in. I liked Mike and he provided the cheapest quote but they say you get what you pay for or in the case didn't get so didn't pay. Clearly cant organise or they would have been able to tell me months in advance they had no realistic prospect of completing the work. Addressing the owners response, you never informed me that you were prioritising those on benefits and with health conditions, if these were your priorities I would never have made the final cut of jobs that you said I did. Overall your communication was non-existent.
Dec 22nd, 2021

Will never use this company again and would not recommend them. Messed me around for over a year and in the end said sorry we won't be carrying out your work, look for someone else. I was one of the first applicant of the grant with them, as I applied last year September 2020. So, you they ample time to give me notice if this was going ahead or not. I was booked in March to do the work then they said I will need planning permission to carry out this work, even though almost all other installers have been doing it without planning permission. But I didn't say anything, and got my planning application submitted and approved which cost me 900. After that I was told I'll be one of the last customers to have the installation done at the end of September beginning of October, and now out the blue saying sorry we can't do it. This is totally unacceptable as I waited patiently for a year. They just messed me around, and now I can't get the work done with another supplier. No issues with Mike Dinmore who always stayed in contact with me and kept me in the loop, but the company are absolutely poor.
Jan 7th, 2022

Failed to complete works under the Green Homes scheme in collaboration with SFP Contracts in Leicester. Wasted a total of 11 months waiting for them and was provided with every excuse and lie under the sun. From the installers being pinched by Eon and other providers, to the weather and 'we're working on it'. In the end I found out that they had given priority to people from an old government scheme (who they had done the same thing to a long while ago) and took on extras just in case they had some space. The scheme should have been on a first come first basis and they have upset a lot of people. They also went as far as blaming the applicants for not reading the application properly with regards to 'planning permission'. What's funny though is that they completed the applications on behalf of the applicants when they were not supposed to. They should be held accountable for the lies, false promises and signing people up without any intention of carrying out the works.
Dec 18th, 2021