Smart Direct

Great products
Jan 3rd, 2022

Great prices and very friendly. Highly recommend
May 29th, 2021

Oct 29th, 2020

Aug 26th, 2020

Very disappointed with the service provided. Ordered a week before, and it was only when I contacted Smart Direct for confirmation of time, I was advised, it would not be delivered on the day it was promised. When I spoke to the receptionist, I was advised it was impossible for my grass to be delivered on the promised day because there was no courier available. When I spoke to the manager, Bart, he said there was a courier available, however he would expect me to pay for half of the delivery cost. For a company who made the mistake, to then say no couriers were available to then say there was one available but they would want me to pay half is appalling. They cannot even get their stories straight. I had spent nearly 2k and he wanted me to pay an additional 80 for delivery. He then threatened to cancel my entire order! I would have done so had I not promised my client the grass. When the delivery did arrive, late, it had missing pegs, which meant I had to spend more time searching for these rather than getting on with my job. All in all, very poor customer service. Bart should be trained in how to talk to customers rather than thinking he is right and understand his company has made the mistake and inconvienced the customer.
Mar 21st, 2022