Colour Works

Service: Hair coloring
Oct 19th, 2022

Jun 9th, 2022

Services: Hair extensions, Manicure, Hair coloring
Apr 18th, 2022

Just a heads up for anyone using Colour Works and their on-line booking system. I am 13.00 out of pocket. You pay a non refundable deposit to secure the booking on-line of 1- this I was made aware of and was clear and transparent on the website. However: If you are unable to attend the appointment and have to give less than 48hrs notice you will be charged in my case 12.00 (this apparently is documented in there T&C's) I don't always read these - does anyone? ! I did try to call Colour Works to cancel the appointment, but as is documented on these reviews Colour Works do not have a receptionist so no-one answers and they do not have a business answer machine that states the name of the business so when I did call I didn't leave a message as I wasn't 100% sure I was calling the right number for Colour Works. When I realised that an extra 12 had been taken from my card, I did call and leave a message on the answer machine to which no one has still called me back. I would like to add that It certainly wasn't made clear to me that my card details were kept for any reason. Lesson learnt in reading T&C's. So if you are unable to make your appointment due to illness you are stuffed- and in my situation - out of pocket to the tune of 13.00 . I have spoken to the Manager on the 'chat' who said that the staff need to be recompensed for their time Not very fair.
May 26th, 2022

Where do I start...I had high hopes for this place it had amazing reviews and a good reputation, I hadn't had my hair done in years and I am so picky about salons it took alot of thought to choose this one, however my experience was not good. I had booked highlights and wellaplex and the girl who did my hair ran late because of its thickness which must be really annoying I completely understand because I work in a salon based industry and I get that you have time slots for each client, however I was definitely aware that she was not happy about it which made me feel incredibly uncomfortable, I have to say she took the time to get the Colour right with my hair and I appreciate that, I left her an honest private review and received an email apologising for my experience which again I appreciate greatly. A week later I decided to wash my hair for the first time since it had been done and I thought It was quite tangly but I put it down to the hairspray she used, however when I washed it I could barely get my fingers through it, it was as if it had suddenly matted together, it felt coarse and brittle and was just awful, so I called and left a message and emailed but got no answer so I called another salon I usually go to and they offered to have a look at my hair and offer some advice. When I got there they suggested that it could be the wellaplex that reacted badly with my hair as this can happen occasionally, they advised me what to do and to give them a call in a couple of weeks to see how I'm getting on. I decided to call colourworks again later to see if there was anything they could do for me and finally I got through they passed me onto the girl who did my hair and she basically said she had nothing available this week at all, she could do a treatment but I'd have to book online and that wellaplex wouldn't do that and that It was maybe because I was using shampoo and conditioner with sulfate in ... Which I told her I specifically don't and she just told me to get some coconut oil, couldn't even offer to have a look at my hair for me. I'm so gutted and disappointed my hair feels awful and I've had to spend more money on products to fix it and rely on a completely different salon for advice and reassurance. I just can't believe the customer service and I probably won't be going back here again. Im not saying it's their fault that my hair has reacted differently to a product that's been used but the way this whole situation has been handled is beyond me and the more I think about it the more I feel I've been totally brushed off, not happy at all.
Feb 18th, 2022