Wido

Critical: Responsiveness
Mar 9th, 2021

Worst experience ever !!! This company do not reply to ANY EMAILS. I have contacted them 5 times now over 3 months and no one has responded. Phone lines not open to call. Product arrived and broke within seconds of using . I just want a refund or replacement !! Do not use this company . I wish I had read the reviews on here first before I did. VERY DISAPPOINTED
Jan 24th, 2021

I bought an allegedly reinforced hose. It was soft and flimsey from the start. However I needed a hose and was struggling to get hold of them, so ain't kept it. Today (4 months pf use) it just ruptured a hole right in the middle of the hose. This was never as described if I get no look from my e-mail I will use PayPal money back guarantee, which I am luckily covered with. Do not buy from this company! I can only assume the 5* reviews are from.friends/family because they don't even deserve 1*!
Dec 12th, 2020

KF100 Electric Facial Couch...Terrible!!! Originally purchased a KF100 Electric Facial Couch in Oct 2018 and found it to be faulty upon unpacking nearly a year later (delayed start to opening small home based salon). Customer Service Dept initially slow to respond but then had the pleasure of dealing with Dec who was excellent & organised a replacement - great customer service from Dec! New couch delivered Oct 2019 and has had very minimal use due to other work commitments and Covid 19 (used around 3 times to practice treatments). Changed the position of the couch to the seat position in June 2020 and the lower section of the couch became detached from the mid section - the thin plywood forming the base had cracked and a hinge had entirely snapped off (see photos). This couch is very poorly made, the plywood forming the base is less than 1cm thick & entirely inadequate. The couch comes with basic assembly instructions and no instruction manual or fire safety label. After waiting over 2 weeks for a response from WIDO Customer Service, I've just been advised that I will not receive a replacement as my warrenty has apparently expired (1 year from date of original purchase, not from the delivery of this item 8 months ago). Will now have to pursue the legal route. Strongly advise not to purchase.
Dec 12th, 2020

Critical: Responsiveness
Oct 3rd, 2020