West Hallam Medical Centre

Unable to send prescriptions to any other pharmacy apart from Evans pharmacy in West Hallam which has caused me endless problems. They seem to be one the few medical practices that in the country that are unable to do this.
Apr 20th, 2023

I have no idea how one of the receptionists still has her job? She gives out medical advice for a start which is totally unethical and unprofessional! Second of all she is rude and has no patience, speaks over you, rude, abrupt.. if youre going to work as a receptionist at a GP, at least show some empathy? If youre really that annoyed by your job and everyone who calls, please do us all a favour and leave as youre literally affecting peoples lives. Me and everyone else I know avoids contacting this GP because of the 1 receptionist who works there. If a health condition remains undiagnosed because of this I dread to think the amount of people who have probably suffered or gone on to develop serious health conditions!!
Mar 3rd, 2023

I have always received excellent support and care, everyone whom I have seen or spoken to have been kind and I have always received treatment and referrals in a timely manner. I have been with this practice for about 40 years
Feb 22nd, 2023

Totally dread having to ask to speak to a doctor, one receptions needs to find another job.
Feb 3rd, 2023

They are very good when it comes to keeping on top of routine annual checks. But what about a serious condition like cancer? In December 2021 my husband telephoned them to report rectal bleeding. Three weeks later he received a phone call from a person who wasn't a doctor. He was told to 'see how it goes '. Weeks later he rang again. Again he was telephoned by a 'non doctor.'. They said he wouldn't be seen for an examination because IF the bleeding was due to internal piles that would only make the bleeding worse. This went on throughout 2022. He was prescribed suppositories and folic acid. Eventually he was referred for a colonoscopy which took place 28th September 2022. This revealed a malignant tumour. Had it been detected sooner whilst localised to the colon it could have removed with no further treatment (as advised by our consultant.) The cancer is now advanced at stage 4 being in the lymph nodes and the liver. We are in a living hell of worsening symptoms and diminishing hope. We have only just been referred to oncology on 15th December 2022 having waited what seems an eternity for scans and appts. The earliest appt for oncology is 16th Jan 2023. And treatment WON'T START THEN. We've not received one phone call from west hallam medical centre since the colonoscopy. They are very caring indeed! We have now registered with a new doctor who telephoned us within a week to inquire how we are coping and how she can help us. We've tried to stay positive but the delays for treatment due to NHS workload and the knowledge that this cancer may now be rendered inoperable and terminal is hard8 to bear. This medical centre told me that it's down to the clinician who gets a face to face appointment with a doctor, and that such appointments were resumed in Jan 2022. They can't use COVID on this one. We are bombarded with advice not to ignore bleeding and other signs of cancer, go to your GP! Early detection and treatment is crucial. Thank you, West hallam medical centre. Beverley and Michael Webb.
Dec 8th, 2022