Ribble Cycles

A word of Caution about Ribble Bikes I have now had 2 Ribble SL Rs suffer from cracks in the carbon Isee blue bike pics) where the head tube meets the down tube (and I am not even that heavy!) Whilst Ribble have replaced the frames, my interactions with and the level of service received from Ribble has made me vow never again to buy a bike from Ribble I am not even going to moan about the amount of time it took to get a replacement the first time round, this time however it took nearly 2 months to get the bike back to me, it took them around a month to even look at the bike and only when I caused a right fuss Over that 2 month period they ignored my upfront explanation of the importance of getting the bike back within 30 working days (they quote 28 working days to return) as I had a cycling trip to the Canary Islands booked, due to Ribbles inaction I had to cancel the trip and lost money on the elements I could not cancel/insurance claim for, this was despite chasing Ribble every week during the first month. A no point over that 2 month period was I given any proactive update, I had to ring in or email for an update, each time getting the same non committal We aim for 28days response After many chasing emails and calls it got to the point where my new frame was to painted I was then told I could not have the same custom colours as before as they have changed paintshop from external to internal and no longer do those colours. Finally last Friday (13th Jan) I get sent the bike back, again with no proactive update except the DX Delivery Your parcel will be delivered on the day it is set to arrive (I had to change my plans to ensure I was home). I unpack the bike to find 3 chips in the paint, (see attached and there was no damage to the box and the areas damaged were under bubble wraps so I am pretty darn sure this was damaged priort to sending the bike back) and my seat post, saddle etc completely disassembled and the parts thrown into a smaller box in the bike box. Ribble provided no instructions how to assemble..SIGH.. another 1 hour on the phone to chase instructions how to assemble the bracket and use to attach to the saddle and post. I was then promised someone from Aftercare would call me re the chips on the bike and guess what.NOTHING, no call, no email..only after kicking up a fuss on their facebook group last night and multiple people chiming in about there bad experiences did someone contact me, purely from a damage limitation point of view IMO, and that is the story of the Brand, unless it publically looks bad they don't care What a total mess! If you were thinking of buying one consider the above, if you have one good luck!
Jan 24th, 2023

Sep 6th, 2022

Tl;dr Absolutely appalling customer service and communication. Initially ordered a bike explicitly advertised as 48hr delivery. One week later and this hadn't even left the warehouse. It was agreed that I would exchange this order for a separate bike and pay the difference. What followed was three weeks of very poor communication about exchanging orders, paying differences and confirming shipping. As a result I opted to cancel my order entirely and receive a refund for a product that I hadn't even received in the first place. Since then, I have been told repeatedly that my refund would be processed "tommorow". I am now five days after the first 'tomorrow' and still no refund. Absolute joke of a company that are meant to pride themselves on how they interact with their customers.
Dec 15th, 2022

Think very carefully before ordering a bike from Ribble Cycles. Have a good look round for alternatives. Whereas their bikes specifications very good, their leadtines are long *and then they slip them*. What is most shocking though is that the take 100% full payment in advance!! My wife had to cancel her Hybrid AL-e e-bike order after it had slipped a month each month 4 times *on top of a 5 month delivery time to start with* and I'm about to do the same for my CGR Ti after what will be 7 months. Their customer service is appalling; they only ever give standard answers about the delays blaming supply chain issues and never anything specific. I don't want to see this company go under, but my strong advice is to look elsewhere rather than suffer the frustration and disappointment that we have experienced over the last 10 months. Other companies are advertising bikes from stock now so I don't see why Ribble Cycles are still having such issues
Aug 7th, 2022

Would give zero if I could. Ordered in March with a delivery date of May, and have been repeatedly misled about delivery dates ever since. Delivery now estimated for 30th September when they've previously told me the frame is painted and ready, and they have all of the components. It doesn't take 2 and a half months to build a bike. Absolutely atrocious service and communication.
Jul 9th, 2022