Authentic Furniture

The staff at Authentic are a pleasure to deal with, friendly and helpful. The quality of the furniture is second to none. The range of fabrics available is impressive to say the least. Couldn't be happier.
Apr 22nd, 2022

Be very wary when buying. Customer service stops at point of sale. If you have a problem do not expect to get it resolved quickly, if at all. 10 months on and despite numerous emails to staff and the MD still waiting for replacement cushion infills as the ones fitted in my sofa were incorrect
Mar 2nd, 2021

Initial communication with Authentic was excellent, attentive and willing to go above and beyond to ensure the ordering process was painless and clear. Unfortunately our order of a two seater tufted glove sofa took almost three months from order to delivery. We were initally given one delivery date, which we could not make and despite us providing numerous other dates it was several weeks later before they were delivering in our area. This included one date, where they cancelled on the actual date of delivery siting vehicle issues( we had only the day before got rid of our old sofa to make room). Sofa was eventually delivered, this appears to be well made and of good quality. By way of an apology they sent along two free cushions which we neither needed or would have selected. Not the overall experience we were hoping for.
Apr 16th, 2020

Fantastic showroom experience, however I havent given it a 5 as the sofas took too long to make, almost 3 months, however we were given 2 free cushions as compensation. The comfort and quality is amazing and I would recommend this company
Feb 22nd, 2020

A great showroom and two extremely helpful and knowledgeable young ladies at hand to help. They were very helpful and were not over bearing in any capacity. Thank you...
Jun 21st, 2019