Barclays Bank

Busy branch however very good layout
Apr 6th, 2023

If I could, I would give 0 stars. In January i put money in one of the machines inside the bank. The machine took my money and the machine stopped working. I was waiting there for it to be sorted easily, as a member of staff went inside the machine to have a look. How wrong i was - for some reason they didnt find all the amount and i didnt get all the money until today. I sent a complaint where i have been sent a letter that they are closing my case without giving me the money. There are cctvs where it could be easily checked how many notes i was holding in my hand as a proof. But no one is cooperating. There is a huge lack of staff as there is only 1 person for all the people who need help with machines, go to the till. There are multiple people asking that 1 person for a help at the same time. Today i was waiting nearly 1 hour to get to the till and while i was waiting there was another man having the same problem like me with the machine taking his money but not putting it on his account so this happens very frequently as 2 of my friends experienced the same thing. I feel really sorry for the staff as well - they seem exhausted and stressed as they have to deal with people who are upset (reasonably). I would recommend to people avoid this branch until they solve this problem with lack of staff and would NEVER recommend to use the machine for putting money in as i never got mine back. Disgraceful.
Mar 17th, 2023

(Translated by Google) Approx (Original) Ok
Mar 1st, 2023

I have been a customer at Barclays for over 30 years, and I can say I have met the best 2 staff members ever! Both Lucille and Andre were not only extremely positive and friendly but so supportive and quick to solve all my problems! Their professional and kind service was top-notch!
Feb 27th, 2023

Don't waste your time. This branch is a joke
Dec 30th, 2022