VANOO LTD

Critical: Professionalism
Feb 25th, 2022

Critical: Professionalism
Jan 27th, 2022

The admin got the original information wrong, I phoned her to put it right and to give her the number of the storage unit that was too be emptied, this information was not passed to the driver, so he emptied both our storage units. When the driver arrived at our flat we helped him unload the van onto the pavement, he then phoned the office, the lady I spoke to insisted that I pay there and then whilst I was trying to help take our belongings into a basement flat off the street. She then incorrectly put my card number in wrong which resulted in the bank blocking my card. The driver then left leaving my husband and myself to take our belongings into our flat (we are both in our 60s. Very unprofessional, avoid
Aug 19th, 2021

Firstly can I say the driver was an absolute dream - he did a fab job and couldn't have been more helpful however the office were rude and overcharged me. I was quoted one price for 4 hours and when the job took half the time they took the money anyway. I did try to phone and complain the next day only to be shouted at by their office and to be told the text price they sent me was wrong and then denied they had misquoted - surely both facts cant be right as they contradict each other. They didn't seem to understand that. Office an absolute shambles - drives great - lesson if you are going to use them ask the price for less hours than you need.
Jun 23rd, 2021

Great customer service. thanks
May 15th, 2021