Ealing Urgent Treatment Centre

Zero for urgent care department
Feb 23rd, 2023

I give a 1 because I literally can't go any lower. I had to go during Christmas break and It was heartbreaking. We ended having to wait for 9 hours but the worse part was that there werent that many people, they called like 1 patient per hour, 2 if you where lucky. One woman was berated for complaining and only taken seriously when she literally fainted and had to be rushed in, there was a family with two kids, one about 3yo with very high fever, after maybe 3-4 hours they were very nervous and I asked a security guard that passed by if he could ask for any tip or something that could at least help with to control the fever, he proceded to go on an on about how people exagerate and fake things to skip the queue. I mean some may but c'mon, about a 3yo kid? Whose mom is checking the temperature with a termometer?? Which he just ignored when pointed out and refused to do anything at all, just kept going on and on about how people fake It I told him to just go. I got very dizzy al around 5 a.m and my boyfriend went to the counter to inform of this and was told to tell me to go over there to take my vitals once I felt better... Like seriously I have worked as a waitress before so I am all about treating service providers with respect but how can they then complain and threaten the whole room with refusing to give service given the circunstances for complaining and talking about ppl being rude after how they were treating people? And for that I mean 9h wait, waiting at least 40min after the person that was called in the was dismissed before calling the next one in, sometime even more than an hour, refusing to even try ask for any tip that could help a kid's fever while they waited, dismissing a woman several times that ended up fainting, forcing people that were very dizzy or a leg that seemed in very bad condition and extreme pain to do all the paperwork vitals check etc at the counter while standing up... How can they expect respect while showing no humanity whatsoever? And this is just a part of the complete disregard for the patients that I saw that night.
Feb 6th, 2023

Called them today to get an urgent blood test and the operator/receptionist(?) was very efficient and helpful. She even went out of her way to ask several colleagues to check if there was any way at all of getting the blood done. Many thanks! Long live the NHS.
Jan 17th, 2023

This Hospital A&E and URGENT CARE SHOULD BE CLOSED DOWN. APPARENT WAITING TIMES OF -3-4 HOURS HAVE BEEN 5-6 HOURS WITH THE DOCTORS SEEING 1 PATIENT PER HOUR!! (NOT TO METION ONE DOCTOR FOR THE NIGHT) THE STAFF BEHINDE THE RECEPTION ARE CHATTING NON STOP AND THEY ARE RUDE WHEN YOU ASK THEM ABOUT WAITING TIME OR POSITIONS. STAY AWAY FROM THIS DEPARTMENT!!!!!!! THERE ARE OTHER HOSPITALS AROUND WITH AE AND URGENT TREATMENT CENTRE...... VOTE BREXIT AND THE NHS WILL GET 350MILION, TOTAL BO#O%
Jan 10th, 2023

There us black nurse with curly hair in urgent treatment centre. She is very very rude. I am not rasist but i dont knkw her name. She is evil not helping patients in pain.
Dec 21st, 2022