Vets4Pets Norwich Hall Road

May 3rd, 2023

Apr 30th, 2023

The vet was very knowledgeable and quickly diagnosed the problem with my puppy He explained the options I had towards his treatment and also explained the way forward for achieve the best results. A top notch Vet!
Apr 19th, 2023

Friendly and helpful staff, nice environment. Great service!
Apr 17th, 2023

Waited 50 minutes, even though I had an appointment? Nurse put me into a room, told nobody and left for the day. Had to complain 3 times to see a vet. Reception had to save the day. Could not wait in the cat area, as dog owners were sitting there and had their dogs on leads. Had to stand at the back of the cat food in the shop, as my cat is nervous. The vet charged me 77 even though I had a healthcare plan. The receptionist saved the day, again, and had it changed to 39. Walk-in customers were prioritised over people who had booked an appointment. Reception keeps this place running, without them, it would fall. They deserve a bonus, they are fantastic. The vet was very knowledgeable and great when I did see her. Not impressed by the Nurse not telling anyone before leaving work. I'm guessing the vet had to pick up her error last minute? If I had not complained, I would have been waiting for over an hour before being seen. No one came out to say I would be seen, I had to be blunt to say I had been waiting 50 minutes. It was chaotic. Receptionists are supportive and very hard-working. I could hear all the staff in the computer back room complaining and moaning about being at work, or this and that busy nattering away and leaving all the stress to the poor receptionists whilst I was left in the consultation room. They need to employ another staff member at reception for support during peak hours. It is a good vet but I think staff in the back should help receptionists more?
Apr 27th, 2023