Boots Magdalen Medical Practice

Absolutely horrendous service! They never answer the phone. When you do arrive to pick up your prescription theyre closed! Or they dont have the stock to fulfil prescriptions. So inconsistent! Its a joke! Manager has zero customer service skills and despises if you query anything. They have a sign about showing the staff respect, but the managers behaviour is very contradicting of this sign. I only go to this pharmacy because its location within the surgery is convenient, however, the surgery is just as bad! Time for a change!
Nov 10th, 2022

Staff are friendly and informative, they have despite anything, shown me respect, understanding and been an amazing support
Feb 9th, 2023

Feb 2nd, 2023

I just spoke to some one at this pharmacy about my repeat prescription which was cancelled as I didn't pick it up last month, and was struck by the pleasant, professional and extremely helpful lady who dealt with my query and resolved it very quickly. If only all interactions with every service were like this!
Jan 5th, 2023

Absolutely terrible customer service! Rude doesnt even cut it! Avoid this pharmacy at all costs, my son went for a flu vaccine today with a voucher we apparently could only use to make payment online, I was contacted while he was there and I explained that there wasnt an option to pay online but ok go ahead and do the vaccine and we will pay full price and contact head office to claim the voucher back.. once off the phone the lady went ballistic accusing me of abusing her etc etc!! Several customers heard her outburst and were flabbergasted! Tone it down love! If you are the face of a pharmacy, you need to learn customer service!! Training most definitely needed here!
Nov 11th, 2022