Boots Opticians

Cancelled my appointment 15 minutes before it started. How irresponsible
Mar 30th, 2023

Went for an eye test yesterday + new glasses, the service here is wonderful. I'm AuDHD so I can get really tense/anxious in appointment settings. From beginning to end I felt so comfortable with the people that dealt with me during my visit. I don't know names but a guy with glasses who did my health check, a lady who did my eye test and finally the red haired girl who helped me choose my glasses. Thank you!
Mar 24th, 2023

We visited today for an eye check, and I can say this was the best visit in my few years experience with Boots opticians, from the start we were treated very good , but 2Specialist Pritesh Pandya Mcoptom is the best , the way he treats you and explains everything, I'm so impressed, we will definitely be back and if someone wants to book an appointment for eye check do it with him.
Jan 7th, 2023

I have just had an extremely bad experience at Boots Opticians in Norwich. It has taken me 3 visits to try to claim a pair of varifocal normal glasses plus a pair of varifocal sunglasses. The first visit took 2 hours and I had to leave without completion of the order because our parking ticket was almost expired. I had chosen a pair of normal varifocal glasses but there a problem with the choice of varifocal sunglasses with polaroid lenses. I therefore needed a second visit to choose the sunglasses. There was an offer of 50% reduction in price of the second pair of glasses which we assumed was included when we paid the bill of 452 and that it covered 2 pairs of glasses. A third visit was needed to collect both pairs of glasses. On arrival I was only presented with one pair of glasses (the sunglasses) and WAS TOLD THAT THEY HAD NO RECORD OF THE PLAIN VARIFOCAL GLASSES WHICH I KNEW I HAD ORDERED. In fact, i paid the bill for the sunglasses only. This meant I was not taking advantage of the deal they had on offer which was a second pair at half price. I now find I have one pair of very expensive sunglasses and no plain glasses having paid over 450 to Boots Opticians. I think they have cheated me. It did not help that I saw three lots of different people each time I visited, so I could not remind them of what had happened. WHY WOULD I ONLY CHOOSE A PAIR OF SUNGLASSES WHEN I WEAR THEM ONLY ABOUT 10% OF THE TIME WHEN I HAD A PERFECTLY USABLE PAIR? WHY WOULD I NOT CHOOSE REGULAR GLASSES WHICH I WEAR MOST OF THE TIME? THE THIRD PERSON I SAW DID NOT THINK THIS WAS UNUSUAL. I will never ever use Boots Opticians again and I have been a regular customer for more than 35 years when they were Dollond & Aitchison.
Oct 21st, 2022

Castle Street branch couldnt be more helpful. The staff are so attentive and so hard working and conscientious. Just cant praise the store manager Jenny enough for her endless patience and understanding when youre choosing new glasses. So professional and so knowledgeable. A real gem of a manager.
Sep 15th, 2022