Thorpewood Medical Group

Worst experience and service. Receptionists are next to useless. Causing lots of stress for my pregnant wife. Wish we could move to a practice which cares.
Mar 25th, 2023

I phoned the practice and was number 7 in the queue it took over an hour to get to speak to the receptionist which is unacceptable and its not the first time, they really need more than one person answering the phone especially in the morning
Mar 19th, 2023

Haven't been able to make an appointment in 3 years and just gone without. Absolutely dreadful place that are not willing to help, my partner had a horrible experience and was left in tears. We have now changed and we wish we done it sooner. This place needs closing down
Feb 13th, 2023

Had a very good experience yesterday Surgery sorted my problem out promptly Just thought it might make a change to hear some positive news about the surgery
Jan 26th, 2023

1 star is too generous. Visited the surgery multiple times with diabetes symptoms (unbeknownst to me at the time) which was never picked up on, Dr Nene failed to pick up on a DKA I was having in his office and also misdiagnosed swine flu with Tonsillitis. I have a history of mental health issues and when I went to Dr Nene about suicidal thoughts, he took a 5 min phone call DURING my appt from one of his tenants then gave me a list of sad words and told me to make them happy words, he also told me he does not bother with most of his patients with mental health issues as he could tell they were hopeless. I also felt like young people were absolutely not prioritised, I was made to feel like a second class citizen trying to get an appointment because chronic pain was so bad I couldnt eat or sleep, receptionist said they had no appts for a month then after crying and pleading they gave me appt with Dr Ranasinghe the same day, I came with a list of what was happening to me and how bad the pain was, he refused to help me and said he would not help with the pain but to see my diabetic nurse who cant prescribe anything for me anyway(?). He made me feel very small and was so incredibly patronising. I find the male doctors here are extremely dismissive to women and any pain/suffering they are in (after talking to other female patients) and they even put my diabetes symptom of drinking litres and litres of water a day down to hormones?!. Changing surgeries was one of the best decisions Ive ever made, the only credits to your team are Dr Carlisle and Emma Smith if they still work for the surgery.
Mar 28th, 2023