The Flower House

If I could leave zero stars I would. Unfortunately, in contrast to all the other reviews, I received an appalling level of service from Shelley at The Flower House. I placed an order two weeks in advance for some flowers to be delivered on a specific day and date. Paid the extra for this and rang Shelley to confirm the specific delivery date after placing the order. One week before the specified delivery date I rang again just to confirm everything was in order and Shelley confirmed it was. Fast forward to the day of delivery nothing arrived. I contacted Shelley the following day having given it a full 24 hours, querying as to where the delivery was. She told me that it had been delivered and to check with the recipient. I did, they hadnt received it. When discussing the issue on the phone with her it came to light she had mixed up my order with another customers order who shared the same first name as me, and they were the ones who had their order delivered. As the occasion for the flowers had passed I politely requested a refund. At this point she abruptly and rudely said she couldnt guarantee a specific day of delivery and it would be a date range, anytime before or after. Had she informed me of this in previous communication I would have accepted this as the expectation would be set. However, she didnt. I then again politely requested a refund to end and walk away from this awful experience, which she begrudgingly did. I thought everything was resolved and that was the end of it, until a few days later I received an incredibly rude email accusing me of theft and deception. Shelley was claiming the flowers had been delivered and I had deceptively requested a refund. This wasnt the case having double checked with the recipient (worth noting by now any surprise flower gift was ruined). I then politely responded informing her of this and asked her to double check it wasnt a mistake her end. She then contacted me to say that as I had cancelled my order and refunded me she had instead sold the flowers in store that same day. Clearly an administrative error. While it was a simple mistake on her part, its clear she didnt think to double check what had happened her end before rudely accusing one of her customers of theft. No doubt Shelley produces wonderful flower arrangements and is perfectly nice when things go right. However, perhaps her approach when customers who she believes have wronged her should be improved somewhat, especially when the evidence behind the belief hasnt been thoroughly checked.
Apr 30th, 2023

Working with Shelley and The Flower House for our wedding celebration was an absolute dream! From a simple brief of 'wild, unstructured and colourful,' Shelley really worked her magic and created some absolutely stunning arrangements, and the thoughtful selection of vases really set it all off. Even better, Shelley was inventive enough so that our guests could easily take bunches of the flowers home at the end of the evening to enjoy them even longer. Thankyou so much Shelley for your special touch and amazing service, would recommend in an instant!
Apr 16th, 2023

Nationwide delivery - Having ordered from Shelley before, I wanted my mum to experience her beautiful bouquets. The flowers arrived in perfect condition, very securely packaged, but still a full and lush bouquet, that lasted ages. Thanks Shelley, great job as always.
Apr 12th, 2023

Rang them at 9am: 'I have a flower emergency!' (I really did) and by 11.30am I had an absolutely beautiful, scented bouquet to collect. And everyone at the leaving do I needed it for commented on how gorgeous it was. Thank you Flower House!
Mar 14th, 2023

It was so lovely and easy to work with Shelley. Even though we never got to meet IRL before our ceremony: she made sure that our needs were understood and met beforehand. She set up the beautiful arrangement at our venue before we arrived and handled everything very gracefully. Would definitely love to work with The Flower House again.
Sep 23rd, 2022