We've Got The Key

After locking my keys in the car boot I contacted this company for help. After getting in touch with them they told us 3pm on bank holiday Monday (30)th. After paying the non refundable amount of 144 we waited for them to arrive!!! Only 630pm we got a missed call from the company!! after waiting until 5pm we contacted a friend who was able to take us home by tow truck and drive the two hour trip! Waste of time and money. Wont be contacting this company again
Apr 29th, 2023

I would give -10 if I was able - this company advertises that they are located in B&Q, they are a call centre company, who book and farm out to subcontractors. I booked a key repair, the subcontractor decided to finish for the day - so didnt arrive and didnt call - this company then fobbed me off, leaving me stuck down the other end of the country DO NOT USE THEM. They charge upfront for service and still havent refunded despite providing no service and no help.
Apr 22nd, 2023

Great service from Lucy and Dan, highly recommend!
Apr 20th, 2023

First spoke with them on the 12th March regarding ignition barrel replacement. Paid for service up front and on day part was to be fitted was told wrong part was ordered but I had to contact them for info. Now 2 weeks down the line part still not fitted have been booked in twice and contacted on the day that part not arrived. I fully understand deliveries can be late but why would you arrange dates and times for work to be carried out prior to the part being there. For a company to be paid up front and still not completed the work is a joke but since I have paid the money up front I'm fully invested in the work being carried out. No one has once contacted me in regards to any compensation in relation to failing to carry out work that's already been paid for is shocking. Since posting this review my vehicle has been fixed after agian having the wrong part which i was advised from them the issues that required to be fixed. The engineer was 1st class but as the self proclaimed number 1 auto locksmith their customer service has been absolutely disgraceful. After the hassle I have had I spoke to them about compensation and was informed nothing would be forthcoming. I also asked for receipts with full breakdown of cost for both parts and labour and was advised that wasn't possible as I don't believe that both parts would cost the exact same amount right down to the penny. I was never expecting a full refund but was expecting something as a goodwill gesture for all the inconvenience that the " number 1 auto locksmith" has caused. Happy enough to take peoples cash but not willing to give back anyhing. If I could give anything less than 1 star I would. Stay well clear of this company and shop around I'm sure there are better companies around and with a far better customer service
Apr 11th, 2023

Fast and friendly service. Quality job. Happily recommended.
Mar 30th, 2023