Sontec Electronics Ltd

Great company, they provide many genuine parts. Really grateful for them. Regards James
Apr 2nd, 2023

Referred by Samsung under warranty re washing machine fault. Good, regular communication from Sontec by email and phone - thank you Helen. Engineer arrived exactly when booked. Excellent diagnostic work by Troy to remedy fault. I speak as I find, so when theres good service, I think its important to say so. Thank you Sontec.
Mar 17th, 2023

Samsung washing machine was on the blink. Contacted Samsung, who pointed me to Sontec in Norwich. Phoned and booked an Engineer to visit. To my surprise Sontec had diagnosed the problem without a visit and decided it was a major repair job, and they would need to collect it and repair it in the workshop in Norwich. Not a problem for me, but the wife was not happy. No washing machine is a real nuisance. Collected as promised and returned after 10 days. Thought it would have been quicker, as they are the main agent and spares should be readily available. Wife has washed 3 loads today and (fingers crossed) all seems OK
Mar 5th, 2023

This people are not professionals.... They came to fix my washing machine and they made a different issue. Since end of November I am still waiting for them to fix what they did broke the door I have to pull the door to close the washing machine and put a broken rubber ceiling and before 2 weeks they arranged an appointment with me for today I had to wait all day in for them to say they called me and I canceled... Worst company and people to deal with!! And also not honest at all! Stay away!
Jan 27th, 2023

UNRELIABLE BANDITS DO NOT GET INVOLVED WITH SONTEC ELECTRONICS LIMITED. I thought a speaker had gone in my television which I purchased from John Lewis for 800. I called John Lewis and they asked Sontec Electronics to repair. It took them almost 1 Month to come. It was agreed they would come first thing in the morning on 16th February 2023. I received an answer phone message on 10th February 2023 saying they can not make the appointment on 16th February 2023 and that I needed to change it to following day. I called them on 13th February 2023 and they said they did not know who called me but they are still OK for me to be first job on 16th February 2023. They Did Not TURN UP. I called them and instead they had booked me in for the afternoon. So I had to have the whole day off work. When they turned up they said they could not hear the blown speaker and there was nothing wrong with the television and picture and everything was OK. However he said as I have the parts already can I change them. I said If there is nothing wrong why would you change them. He said because he had the parts he may as well. He changed the parts and put television back on stand . Then he could nut wire up my Denon surround sound system. He left without the surround sound connected and he left the television on, Fifteen Minutes later the Television Packed up Completely and no longer works at all. I called Sontec Electronics Limited to speak to the owner and was put on hold for 10 minutes and then cut off. FOR GOD SAKE DO NOT LET THEM NEAR YOUR EXPENSIVE ELECTRONIC EQUIPMENT.
Feb 11th, 2023